Tech Support

5 days ago

Gurgaon, Haryana, India Work Fox Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Company Description

We're building the future of enterprise AI transformation. Our advanced Agentic AI Platform integrates with 600+ enterprise applications, powering innovation through Unify Data, Unify Automations, Unify Applications, and Unify Agentic AI.

What will you do:

  • Be the first line of support for our customers - responding to queries, resolving bugs, and ensuring smooth use of the UnifyApps platform.
  • Troubleshoot technical issues by analyzing logs, replicating scenarios, and debugging in real time.
  • Collaborate closely with our engineering, product, and QA teams to solve complex problems and suggest product improvements.
  • Prevent ticket escalations by delivering high-quality, timely resolutions and educate users when deeper explanations are needed.
  • Contribute to our internal knowledge base, FAQs, and troubleshooting guides to help scale support.
  • Own your product area, stay updated on new features, and be a subject matter expert for our users. Command Centre & Monitoring: Monitor platform health through command centre dashboards, proactively identifying and addressing potential issues before customer impact.
  • Incident Management: Serve as first responder for production incidents, coordinating cross-team resolution efforts and documenting root causes for continuous improvement.
  • Alerts & Notifications: Triage and respond to system alerts, optimize alert configurations, and maintain escalation procedures to ensure rapid issue resolution.

What makes you qualified?

  • 0-1 years of experience in technical support, debugging, or enterprise software
  • Strong communication skills - you can break down complex problems simply.
  • Hands-on experience or knowledge of tools like Kafka, StarRocks, Graylog, API Browsers, Curl, and query analyzers.
  • Knowledge of databases like MongoDB or MySQL is a plus.
  • Self-starter mindset, strong team player, and eager to learn in a fast-paced environment.
  • Compensation Details:
  • CTC- Upto INR 8 Lacs per annum (Fixed).
  • In addition to the fixed CTC, INR 5 Lacs of Medical Insurance cover (Premium borne by the company).
  • Complimentary Breakfast, Lunch and Evening Snacks.

Note- The company's policies are subject to change from time to time.

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