Business Analyst

Engineering.HO>Engineering.Internal Systems>Business Analyst - ERP Finance>Airtel Centre - Gurgaon

Key Responsibilities and expectations

• Hands on experience Oracle ERP as an tehno functional support, which incudles Finace /SCM moudles understanding and EBS technical archticture details with different compontns involved.
• Bussines process flow inderstanding eg Procure to Pay, Source to Post, Order to Cash, record to report.
• Should have strong understading of Integration eg DBLIK, JDBC, ODBC, OSB etc.
• PL/SQL interfaces for Oracle EBS
• Well versed with ITIL frameworks
• Drive service improvement projects end-to-end to augment IT operations support which are aligned to business goals to enable optimized IT processes / systems.
• Ensure high system availability and upkeep of services while providing enhanced customer experience to users. Organize DR drills, regular maintenance activities etc
• Must have driven month-end closure for the organization from System support perspective
• Spearheading Partners in multi-vendor environment, to create delightful experience by ensuring SLAs are met in an multi-vendor environment
• Drive service improvement projects end-to-end to augment IT operations support which are aligned to business goals to enable optimized IT processes / systems.
• Responsible for Service Operations like Change Management, Internal Applications Management, Incident Management, Access Management, Problem Management etc
• Participate in capacity planning for any new application to be procured / hosted / augment existing applications software / hardware.
• Coach, mentor, motivate and supervise partner team members, and influence them to take proactive action to achieve business objective.
• Support System Audit & ensure Compliance as per the organization policies
• Oversee the effective utilization of system resources on regular basis
• Establish seamless monitoring and control of applications
• Run & Manage assigned Engineering operations as per the defined ITIL framework.
• Support all audits (internal and external) & ensure IT compliance as per security.
• Reviews partners to discuss product performance, service requirements, resolution of problems, and installation requirements and also participate in the selection of equipment and service options.
• Pre-empt & identify operational needs, establish criteria for prioritization of day to day work
• Engagement with Stakeholders (Internal and External) on day to day basis.
• Proactively monitor the system performance, Incident Management process, Problem Management process, Change Management Process for smooth Operations experience
• Analyze Incidents on daily basis to take proactive measures to control repeats
• Engage with customer on day to day basis. Take proactive measures / initiatives to enhance customer delight
• Deliver Operation Services to exceed customer expectations
• Proactively gauging customer expectation and ensure IT preparedness to deliver

Major Challenges :

• Managing multiple Internal systems and their complex integrations
• Funtional and Technical capabilities (Techno- functional skill-set)
• Working without multi-vendor environment and limited control on their resources
• Synergizing strategic Partners to exceed delivery as per the SLAs
• Exceeding customer expectations in the fast changing competitive environment
• Ability to handle pressure and deliver beyond expectations and must have worked on 24/7 environment

Experience & Skills

Qualification: B. Tech /MCA, M. Tech

Experience: 8-12 Years

For Employees

Org: Airtel

Band: E3/B2

Experience: 6-10 years

Position Type: permanent

Department: Engineering, Internal Systems