Senior Ios Engineer

Shift Timings: 5:30 AM - 2:30 PM, ISTg

We are looking for a Senior iOS Engineer to join our RUN support team, focused on delivering 16x7 mobile application support for global customers. This role requires a highly skilled and proactive professional with strong expertise in iOS development (Swift & SwiftUI), MVVM pattern, Google Cloud Platform (GCP), and JavaScript. You will be part of a rotating shift team responsible for ensuring system uptime, performance, and rapid incident resolution.

Key Responsibilities:

• Troubleshoot, resolve, and document iOS application issues in a production support setting.
• Participate in incident response and root cause analysis (RCA), providing timely resolutions.
• Provide hands-on technical support and maintenance across a suite of customer-facing applications.
• Monitor and respond to incidents, outages, and system alerts within a 16x7 support model (9 am ET to 11 pm PT)
• Troubleshoot and resolve issues in real time across iOS applications, backend services, and cloud infrastructure.
• Collaborate with other engineers and stakeholders to stabilize, maintain, and improve existing mobile features.
• Contribute to improving tooling, monitoring, and operational efficiency.
• Write and maintain support documentation and knowledge articles.
• Contribute to root cause analysis (RCA) reports and suggest long-term fixes for recurring issues
• Contribute to and help coordinate 16x7 support coverage, including shift handovers and escalation awareness.
• Assist in the automation of monitoring and alerting systems to improve operational efficiency.
• Participate in rotational on-call or flexible shift support schedules as required by the 16x7 operation.
• Assist in identifying and resolving iOS issues in production environments.

Qualifications :

• 6+ years of professional experience in iOS application development.
• Expertise in iOS development with Swift, SwiftUI, MVVM pattern and experience with Xcode and related tools.
• Experience with Apple App Store submission and review process
• Strong proficiency in JavaScript, including debugging and cross-platform troubleshooting.
• Experience with Google Cloud Platform (GCP) services, deployment, and monitoring tools.
• Familiarity with Firebase, Cloud Functions, or other GCP-native technologies.
• Solid understanding of CI/CD pipelines, system monitoring, and log analysis.
• Proven experience in production support, SRE, or DevOps roles, ideally in high-availability environments.
• Strong communication skills and a customer-focused mindset.
• Ability to work in a rotational or flexible schedule to support 16x7 operations.
• Proficient in English (written and verbal).

Preferred Qualifications:

• Experience with RESTful APIs, mobile app deployment, and cloud-native architectures.
• Exposure to React or is a plus.
• Experience working in Agile/Scrum environment
• Experience working with global, multicultural teams

Professional Attributes You Possess:

• Excellent communication
• Making decisions and solving problems involving varied levels of complexity, ambiguity and
• Providing a win-win environment to inspire, attract and develop the best
• Boosting teams and individuals potential to improve their engagement, performance and career
• Questioning conventional approaches, exploring alternatives and responding to challenges with innovative solutions or services, using intuition, experimentation, expertise and fresh
• Problem Solving Attitude and Passion to solve Customer
• Facilitating efficiency, speed and simplification in all
• Adapting to market changes and competitive pressures and enables fast
• Demonstrating passion for our business and constant hunger for outstanding