Manager, Software Development

15 hours ago

Hyderabad, Telangana, India IntouchCX Full time ₹ 20,00,000 - ₹ 25,00,000 per year

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

We're looking for a Manager, Software Development to join our growing product development team. This is a great opportunity for a motivated leader to take ownership of project delivery and manage tasks to ensure they are completed on time.

As Manager, Software Development, You Will…

  • Conduct Business Analysis & Content Development.
  • Manage Client Relationships & Communication.
  • Oversee Day-to-Day Activities & Reporting.
  • Perform Product Maintenance.
  • Develop and deliver status reports and maintain accurate and up-to-date Project Control Workbook data.
  • Assist in developing and recommending best practices and tools for project execution and management.
  • Identify system deficiencies and implement effective solutions to address them.
  • Develop and create scripts and tests.
  • Work with a team of individuals who provide Production Support and Maintenance, and some small enhancement implementation.
  • Maintain and update standard documentation.
  • Support users by responding within the designated SLA.
  • Limit the number of false positive and false negative results of our automated regression tests.

As Manager, Software Development, You Need…

  • A bachelor's degree in Computer Science, Information Technology, or a closely related field is preferred.
  • Minimum 6 years of experience in a Manager position.
  • At least 4 years of experience leading a development team.
  • Effective communication, Technical Understanding, and Teamwork skills.
  • Excellent problem-solving and analytical skills.
  • Should have experience in the SDLC process.
  • An agile experience is an added advantage.
  • Must know about Open Source Technologies ( NodeJS, ReactJS, JavaScript, HTML, CSS, TypeScript, Java, .NET etc.,)
  • Experience writing relational database queries (MSSQL/MySQL).
  • Experience writing NoSQL queries (MongoDB).
  • Hands-on experience in the preparation of UML diagrams.

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