IT Helpdesk Coordinator

We're Hiring: IT Helpdesk Coordinator

We're looking for a proactive
IT Helpdesk Coordinator
to be the first line of defence for our IT systems. In this role, you'll lead the desktop support team, ensure timely resolution of tickets within SLAs, and keep IT operations running smoothly across the organization.

Key Responsibilities:

• Lead and coordinate the desktop support team
• Prioritize & resolve Service Desk calls to minimize downtime
• Ensure ticket resolution within SLA and track pending cases with proper reasoning
• Allocate IT assets to new users on time and maintain accurate inventory records
• Monitor compliance, software updates, and enforce IT policies
• Prepare and share team performance and ticket resolution reports
• Manage small to medium IT projects and support escalations effectively
• Maintain documentation and provide regular reporting on IT support activities

Requirements:

• Graduate with basic computer knowledge
• 1+ year of IT support/helpdesk experience
• Familiarity with Windows 7/10, MS Office, Antivirus & basic IT infrastructure
• Strong communication, coordination, and people management skills
• Positive attitude and ability to work well in a team environment

If you're passionate about IT support, team coordination, and ensuring excellent end-user experience, we'd love to connect with you

This is a great opportunity to grow your IT career in a fast-paced environment where learning and teamwork are highly valued.

Apply now or DM for details.