Sr Analyst Dig Exp Support

Sr. Analyst Digital Experience Support

About This Opportunity

As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. 

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

A role on the Digital Operations & Guest Experience Team is an opportunity to make sure that Target always delivers on its brand promise to guests through seamless events and continuous improvement of their shopping journey. The Digital Experience Support team offers round-the-clock issue triage and resolution while conducting defect and incident management for technical teams and sharing feedback and learnings with business teams 

About the job:

As a Sr. Analyst on the Digital Experience Support team you will leverage your operational and digital expertise to triage and facilitate resolution of technical and process issues within the digital guest experience, monitor digital order pipelines, recover from guest impacting issues, execute operational support, and drive continuous improvements to the guest experience. As a Senior Analyst you'll provide efficient execution of Target's Digital business processes to maximize revenue, profitability, and guest conversion rates while ensuring a superior guest experience. This role ensures the vitality of the digital guest experience by supporting the related business processes and technology.  

Job Responsibilities:

• Serve as the liaison between various business and technology teams (across geographies) to triage and facilitate resolution of technical and process issues
• Develop and maintain internal and external relationships and collaborate with key partners to analyze and resolve issues – i.e. defect resolution with product teams
• Independently identify and analyze issue trends and build business cases to influence long term solutions that prevent issues from reoccurring  
• Monitor High velocity item sale alerts and follow up with Business (Buyers, Pricing & Promo, Technology teams) to perform emergency changes with item, promotion, pricing or guest orders (removing items from the site, cancel orders, etc.)  
• Support all aspects of a business process(es) including identifying process improvements and driving enhancements, designing new processes, developing performance measures, proving SME support (internal and external to team) and executing existing processes
• Act as a subject matter expert for cross-functional projects, provide strategic leadership in discussions and/or with initiatives, and operationalize group strategies and tactics
• Partner with business and support teams to make critical business and guest impacting decisions related to promo issues, order cancellations, guest recoveries, and guest communication   
• Create, modify, and oversee monitoring and reporting needs and analyze data 
• Perform Lead on Duty (LOD) responsibilities including daily health metric reporting, escalated issue management, and leadership communication
• Engage with various product, engineering and business teams to identify opportunities to enhance the Guest experience and reduce guest facing fracture points

Reporting/ Working Relationships

Reports to Sr. Manager DES. Works closely with all Digital Business, Product and engineering teams

About you:

• Four year college degree 
• 5-7 years total experience with some digital/e-commerce experience/background
• Excellent analytical, critical thinking, & problem solving skills
• Ability to make complex ideas simple to understand.
• Good organizational, prioritization, and problem solving skills, and ability to multi-task
• Excellent communication skills, in both large and small group presentations.  
• Proficiency with Microsoft Office and other MS Applications, including  excellent Microsoft Access, excellent Microsoft Excel skills, and Strong Microsoft PowerPoint skills
• Ability to work weekends and be on-call (on rotation)
• Experience with SQL and visualization applications is an added advantage