Sr Analyst Dig Exp Support

3 days ago

Bengaluru, Karnataka, India Target Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About This Opportunity

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work, and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

A role on the Digital Operations & Guest Experience team is an opportunity to ensure Target always delivers on its brand promise to guests through seamless events and continuous improvement of their digital shopping journey.

About the Job

The Senior Analyst, Purchasability will have two primary functions. First, you'll leverage survey data and guest signals through our CX solution (Fullstory) in support of the Confidence to Buy (CTB) experience teams. Key responsibilities include enabling Fullstory within the CTB experience group, identifying points of friction and building business cases to remedy them, and representing CTB in the CX Center of Excellence.

Second, you'll safeguard the guest experience by driving near-real-time visibility and action on anything that threatens "add to cart" across Target's digital channels (Ship-to-Home, Drive Up, Order Pickup, Same Day). Your north star is simple: no out-of-stocks that impact the guest and a consistently high digital purchasability rate. In partnership with Merchandising, Replenishment, Supply Chain, Fulfillment Operations, Site Merchandising, and Data Science, you'll build reporting and rules that prevent stockouts before they happen, and you'll recommend levers (e.g., channel gating, safety stock, substitute logic) that keep items buyable while protecting speed and promise dates.

Key Responsibilities

  • Own purchasability reporting & insight generation: Define and maintain daily/weekly dashboards for digital purchasability; build alerting (thresholds, anomaly detection) to surface emerging risks and quantify revenue at risk.
  • Raise and sustain purchasability: Identify root causes of low purchasability and propose/implement rules such as dynamic channel gating.
  • Stakeholder management & decision enablement: Run weekly "Availability Reviews" with Merchandising, Inventory, and Operations teams to prioritize fixes; translate insights into clear actions and ownership. Deliver crisp narratives for leadership on risks, trade-offs, and guest/financial impact.
  • Experimentation & continuous improvement: Partner with Data Analytics, Product, and Engineering to improve guest Confidence to Buy (CTB).

Required Qualifications

  • Bachelor's degree (or equivalent practical experience).
  • Relevant experience on the inventory side (e.g., inventory planning, replenishment, demand/supply planning, eCommerce operations).
  • Hands-on experience building inventory or availability dashboards and turning findings into actions with cross-functional partners.

Skills & Competencies

  • Problem solving & critical thinking: Structured root-cause analysis; comfort with imperfect data; bias for measurable action.
  • Project management: Ability to prioritize a multi-stakeholder queue.
  • Stakeholder influence & communication: Data storytelling for both technical and business audiences.
  • Technical fluency (preferred): Advanced Excel; SQL; visualization tools

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