Cisco DC ACI Engineer L2

1 day ago

Mumbai, Maharashtra, India Neev Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description – DC ACI L2/L3 Network Consulting Engineer

Locations: Mumbai
Experience Level: 5–8 Years
Role Type: Design & Deployment (Cisco CX – Customer Experience)

Role Overview

We are seeking highly skilled DC ACI L2 Network Consulting Engineers (NCEs) with strong expertise in Cisco Data Center technologies to deliver end-to-end design, deployment, and operational support. As part of Cisco's Customer Experience (CX) Organization, you will be a key technical expert working directly with customers, ensuring high-quality delivery and support across Data Center infrastructures.

Key Responsibilities

  • Deliver Cisco Data Center technologies, solutions, and services for enterprise and telecom customers.

  • Act as Cisco's face to the customer, building trusted relationships while managing customer expectations.

  • Provide hands-on design, deployment, and troubleshooting for DC ACI solutions.

  • Conduct root-cause analysis at the network and application level, producing technical reports with corrective and preventive recommendations.

  • Collaborate with Cisco HTOM, HTTS CSEs, NCEs, SEs, and SDMs to ensure smooth delivery and customer satisfaction.

  • Monitor and analyze customer environments, identifying trends and enabling proactive problem management.

  • Lead weekly technical review cadences with customers, ensuring alignment on issue resolution and progress.

  • Provide technical governance during escalations and complex situations, ensuring reduced time to resolution.

  • Deliver quarterly reports highlighting trends, corrective action plans, and recommendations.

  • Handle multiple customer engagements remotely or on-site, ensuring consistent delivery standards.

Technical Expertise Required

  • Cisco Data Center (Nexus) Expertise (5–8 years):

    • Nexus Series Switches (2k, 3k, 5k, 7k, 9k)

    • Cisco UCS portfolio and Data Center environments

  • Cisco ACI, DNAC & ISE: Strong hands-on deployment and operational experience.

  • Routing & Switching Protocols: OSPF, BGP, IS-IS, MPLS, VXLAN, FabricPath, vPC, STP, Multicast, OTV, QoS, First Hop Redundancy.

  • Security & Networking Concepts: Solid understanding of TCP/IP, data center security models, and storage networking services.

  • Problem-Solving: Ability to analyze and resolve highly complex issues under pressure, with innovative solutions.

  • Industry Best Practices: Knowledge of Cisco's leading Data Center technologies and deployment methodologies.

Desired Skills

  • Strong communication and customer management skills.

  • Experience working in fast-paced, high-impact environments.

  • Ability to collaborate and share knowledge with peers and customers.

  • Agile way of working and ability to adapt to evolving customer needs.

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