AM - Operations & logistics

15 hours ago


Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 20,00,000 - ₹ 25,00,000 per year
  • Responsible for the post-order leg - WH, Marketplace, and Logistics.
  • Liaise with external stakeholders to enable process improvements.
  • Monitor marketplace orders from placement to delivery and improve efficiency.
  • Control leakages related to RTO, customer returns, and fraud.
  • Collaborate with the business finance team on cost control factors in operations.
  • Manage the performance of 3PL and internal logistics.
  • Lead/manage the team, ensuring team members meet their KRAs and providing assistance/training to achieve them.
  • Oversee operations processes, including vendor alignment, volume projections, and seasonality.
  • Demonstrate continuous initiative and provide recommendations for improving processes.
  • Ensure the procurement of JIT stocks comes within the committed TAT and inward takes place.
  • Collaborate with different teams to improve customer service quality and close operational gaps in warehouses and 3PLs.
  • Ensure the complete loop of customer returns, RTV to brands, and RTOs is closed.
  • Handle international order deliveries.
  • Manage the Marketplace operation team, post-shipped leg (pickup, connection, delivery, RTO, customer return, reconciliation).


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