Senior Product Associate, Offers

JOB DESCRIPTION

Connected Commerce is an innovative business line designed to expand Chase's ventures beyond financial services, creating appealing experiences earlier in the purchasing journey. Customers enjoy unmatched value and proactive money management through numerous partner brands. Chase Offers & Shopping, a part of Connected Commerce, promotes outcomes for brands and benefits for customers by leveraging strong merchant relationships and industry-leading insights. Merchant Experience within Offers & Shopping creates a seamless platform for merchants to connect with Chase's extensive consumer base.

As a Senior Product Associate in Offers & Shopping - Ad Manager, you will own strategy & defining of requirements for new ways for merchants to offer discounts to consumers. These new ways could vary in how the offer is funded, what users are eligible, what transactions are eligible, and so on. To refine and deliver these, you will need to coordinate key business leaders across JP Morgan Chase as well as delivery teams across multiple products including Offers & Shopping.

Job responsibilities:

• Be an expert on our business (including constraints), the industry (including new trends), the competitive landscape (including risks to our business), and the customers we serve everyday
• Collaborate with a wide set of stakeholders from multiple lines of businesses and functions to workshop the best solution that meets the needs of all impacted teams. Solutions will require changes to UI, backend, as well as overall strategy
• Manage vendor relationships and oversee platform enhancements and updates.
• Demonstrate a strong cross-functional leadership mindset
• Deliver new offer constructs on-time and fully tested
• Manage and maintain a robust risk and control environment

Required qualifications, capabilities and skills:

• 3+ years of experience in product development, technology, or consulting with exposure to rigorous and large-scale program and product management
• Experience working in a highly matrixed organization and managing multiple stakeholders
• Excellent written and verbal communication skills. Ability to present facts, thoughts, and ideas in a clear, concise, and convincing manner to senior stakeholders and partners
• Ability to analyze complex data sets and leverage that analysis to make data driven product decisions
• Proven background in partnering with technology partners to translate product requirements into technology sizing estimates and requirements
• Proficiency in Customer Relationship Management and sales enablement platforms
• Experience in successfully prioritizing new features, while balancing the needs of a cross-functional stakeholder group

Preferred qualifications, capabilities and skills:

• Experience with technical products / demonstrated ability to understand complex tech stacks at a high-level
• Experience in offers campaigns or Business to Business (B2B) spaces
• Familiarity with Salesforce technologies
• Experience in highly regulated industries

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.