Client Servicing-Senior Associate
2 weeks ago
About Us:
Unitedlex India Pvt. Ltd. (Formerly known as iRunway India Pvt Ltd) is a data and professional services company delivering outcomes for high-performing law firms and corporate legal departments in the areas of digital litigation, intellectual property, contracts, compliance, and legal operations. Founded in 2006 with a mission to push the boundaries of legal innovation, we provide solutions that enable measurable performance improvement, risk mitigation, revenue gain, cost reduction, and digital business synergy.
Please click on the link to visit our website :
Position : Sr Associate- Client Services
Job location : Gurgaon (Preferred)\ Bangalore
Shift timing : Rotational
- 12:00 PM 9:00 PM (Work from Office)
- 4:30 AM 1:30 PM (Work from home)
- 8:00 PM 5:00 AM(Work from home)
Overall, Purpose of the Job:
The Senior Associate will provide daily support to the Project Managers as an individual contributor to assist with the successful delivery of products and services offered by UnitedLex.
Follow process-driven execution of project tasks to ensure unified Project Management methodology is adhered to.
Act as a member of the client support centre for applications hosted by UnitedLex and other third parties. Document and report periodic project details to the Project Managers, Legal Professional Services Leadership, clients, and project teams.
Responsibilities
- Gather and thoroughly document requirements using standard project intake forms
- Assist the Project Manager in documenting and tracking all aspects of the eDiscovery lifecycle, including Early Case Assessment, Forensic Collections, ESI Processing, Document Hosting, Document Review, Document Production, Data Archival, and Storage
- Follow detailed Quality Control measures to ensure the accuracy of all deliverables
- Track all time spent on project activities and report to Project Managers periodically
- Participate in internal communications on standard processes and reporting.
- Monitor matter communications (emails, meetings, calls)
- Load documents on Relativity including overlay and troubleshoot load files when required.
- Tiff/OCR documents on the fly and/or using other EDD tools and teams.
- Understanding of running searches, managing search indexes, and creating search term reports for clients.
- Hands-on experience with ticketing tools like JIRA would be preferred.
Qualifications
- At least 2-3 year of relevant experience.
- Working knowledge of Relativity and other review platforms.
- Detailed planning and organizational skills
- Exceptional written, electronic and verbal communication skills
- Strong understanding and efficiency using Microsoft Office Suite and other common software applications
- Ability to multi-task and prioritize requests based on deadlines.
- Communicate frequently and professionally with Project Managers and project team
- Continually seek opportunities to increase customer satisfaction
- Ability to stretch in case of project requirements.
- Open to work in 24X7 shifts including weekends and National Holidays.
- Provide exceptional customer service for existing and prospective clients
- Should be a team worker with focus on communication, solutions, and good relationships
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