International BPO Executive

5 days ago

Muktai Nagar Thane Mumbai, India Sukamo Global (Opc) Private Limited Full time ₹ 3,00,000 - ₹ 4,30,000 per year

WE ARE HIRING FOR INTERNATIONAL VOICE & TECH SUPPORT PROCESSES

We're looking for enthusiastic and career-driven individuals who are passionate about delivering excellent customer experiences for global clients. If you have strong communication skills, a positive attitude, and the confidence to work in an international environment, this is the right opportunity for you

Location: Thane / Malad / Airoli / Vashi / Goregaon.

Mode: Work From Office (WFO)

Open Positions:

International Voice – Banking / Healthcare / Technical Support

Semi-Tech Support – Australian Shift

Medical Billing (AR) – Blended Process

Customer Service – Technical Troubleshooting

Roles and Responsibilities

  • Handle inbound/outbound calls for international customers (voice process).
  • Provide accurate solutions for customer or technical queries.
  • Troubleshoot hardware/software and product-related issues.
  • Maintain call quality, compliance, and customer satisfaction scores.
  • Update case logs and documentation in CRM tools.
  • Follow up with customers to ensure issue resolution.
  • Meet daily/weekly performance and quality targets.
  • Coordinate with internal teams for escalated cases.

Shift & Schedule:

24×7 Rotational Shifts (Night shift as per process)

5 Working Days | 2 Rotational Week Offs

Eligibility Criteria:

Qualification: HSC / Graduate (Any Stream)

Experience:

  • Freshers eligible for select roles
  • 6 months–1 year experience in Voice / Customer Service / Medical Billing preferred

Communication: Excellent English (C1 / C2 level)

Age Limit: Up to 48–49 years

Salary Range:

₹3.0 LPA – ₹4.3 LPA (based on process & experience)

Additional Benefits: Incentives Night Shift Allowance Performance Bonus

Rounds of Interview

HR

Assessment

OPS

Work Locations

Thane / Malad / Airoli / Vashi / Goregaon

Contact Information

Interested candidates may call or share their updated resume at:

,

Regards,

Sukamo Global (OPC) Private Limited

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