Sales Manager-CREDIT CARD-Direct Channels

1 week ago

Ahmedabad, Gujarat, India Kotak Mahindra Bank Full time ₹ 3,00,000 - ₹ 9,00,000 per year
Description

VKYC Officer - Thane, Neptune Office

Job Role

  • To Attend the inbound calls of customers in VKYC and process the queries & requests to customer's satisfaction
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process 
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance 
  • Should be open to cross sell (banking product) on customer's call, when required

Job description

  • Graduate
  • Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
  • Excellent communication skills – Verbal & Written
  • Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
  • Flexible to get scattered 6 Week Offs in a month with 9hours shift
  • Good listening skills and strong communication abilities.
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Note: this is not a sales role

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