team lead

17 hours ago

Kollam, Kerala, India Well Knowned Furniture Brand Full time ₹ 2,00,000 - ₹ 3,00,000 per year

Key Responsibilities1. Team Management

  • Lead, train, and mentor a team of telecallers.
  • Assign daily calling targets and monitor performance.
  • Conduct weekly performance reviews and coaching sessions.
  • Ensure discipline, attendance, and work ethics within the team.

2. Calling Operations

  • Oversee daily outbound and inbound call activities.
  • Ensure scripts are followed and improved based on feedback.
  • Support the team in handling tough calls or escalations.
  • Track callback schedules, follow-ups, and lead status movement.

3. Performance & Reporting

  • Maintain and analyze daily/weekly/monthly call reports.
  • Monitor KPIs: call volume, talk time, conversion %, follow-up efficiency, lead ageing.
  • Identify performance gaps and fix them immediately.
  • Coordinate with sales/marketing teams for lead quality and feedback.

4. Process & Quality Control

  • Ensure CRM entries are accurate and updated in real time.
  • Maintain high standards of communication quality.
  • Optimize calling processes, scripts, and follow-up systems.
  • Ensure compliance with organizational guidelines.

5. Coordination

  • Work with the sales team to align lead pipeline and targets.
  • Coordinate with digital/marketing teams for campaign lead flow.
  • Sync with management on team progress, challenges, and improvements.

Required Skills

  • Strong communication and leadership skills.
  • Ability to drive performance and manage pressure.
  • Problem-solving mindset with quick decision-making.
  • Proficiency in CRM tools and call-tracking systems.
  • Ability to motivate and upskill team members.

Job Type: Full-time

Pay: ₹13, ₹20,122.51 per month

Work Location: In person

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