
Assistant Logistics Manager
1 week ago
Role & responsibilities
- Manage day-to-day logistics operations with 3PL partners (Delhivery, Bluedart, Xpressbees, etc.).
- Monitor order lifecycle from dispatch to final delivery.
- Ensure on-time delivery (OTD) and proactively resolve exceptions (delays, lost shipments, NDRs).
- Take ownership of Returns & Refunds process:
Coordinate with courier partners for RTO (Return to Origin) shipments. - Ensure returned orders are updated in system and customer refunds are initiated on time.
- Analyze return patterns and highlight improvement opportunities.
- Track logistics performance metrics (TAT, adherence, RTO %).
- Work closely with customer support & warehouse teams to resolve customer issues.
- Escalate and follow up with courier partners for service failures, damaged shipments, or refund disputes.
- Prepare daily/weekly MIS reports on delivery, returns, and refunds.
Preferred candidate profile
- 25 years of experience in B2C logistics, preferably in e-commerce, e-pharma, or retail.
- Strong understanding of end-to-end B2C logistics flow (dispatch, last-mile delivery, RTO, reverse logistics).
- Hands-on experience in handling returns & refunds (priority area).
- Good knowledge of working with 3PL partners and courier dashboards.
- Analytical mindset with proficiency in MS Excel / Google Sheets.
- Strong communication and coordination skills.
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