CREW Captain

1 week ago

Bengaluru, Karnataka, India Peoplelogic Business Solutions Full time

Role & responsibilities

This is a customer-facing role with a focus on high ownership, creativity, and operational

excellence. Youll act as the single point of contact for the assigned category of service, from

request intake to final execution.

Key Responsibilities:

  • Handle user requests from intake to fulfillment within your assigned service desk (Dining

and Experiences, Travel, Event Planning, Govt/ Official process guidance, and Home

Service assistance).

  • Plan, coordinate, and execute tasks by engaging relevant third-party vendors or

agencies.

  • Communicate clearly and em pathetically with the client, ensuring timely updates and

delightful service.

  • Customize solutions based on client preferences and context.
  • Track request status, vendor performance, and user satisfaction metrics.
  • Adhere to SOPs while applying creative problem-solving to enhance service delivery.

Desk Allocation:

Candidates will be assigned to dedicated desks based on the nature and relevance of their prior

experience. Desk categories include restaurant reservations, events, travel & cab bookings, and

government/documentation support.

Ways of Working:

  • CREW is a 24x7 service; Crew Captains work in rotational shifts (5 days/week).
  • Weekend availability is required based on the roster.
  • Work From Office is mandatory for all working days.
  • The primary working shift is from morning to evening. Some desks may have late-night

shifts.

  • If you meet the above background and are also deeply enthusiastic about either travel,

food, lifestyle, shopping, spotting trends, or event planning, you would fit right in.

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