German Associates

3 days ago

Gurgaon, Haryana, India Aashkya solutions securities & servicces pvt ltd Full time ₹ 4,80,000 - ₹ 7,20,000 per year

Job Title: Technical Support Specialist – German Language

Location: Gurgaon, India

Salary: Up to ₹7.2 LPA

Experience: Minimum 1 year in Technical Support or Troubleshooting

Language Requirement: Proficient in German (B2 level or above)

Job Description:

We are seeking a skilled and customer-focused Technical Support Specialist with German language proficiency to join our growing team in Gurgaon. The ideal candidate will have at least 1 year of experience in technical troubleshooting, with the ability to communicate effectively in German and English.

Key Responsibilities:

  • Provide technical support to German-speaking customers via phone, email, or chat
  • Troubleshoot and resolve hardware, software, or network-related issues
  • Document issues and resolutions accurately in the ticketing system
  • Escalate unresolved issues to higher-level support teams as necessary
  • Ensure timely and high-quality customer service to meet SLAs and KPIs
  • Collaborate with internal teams for process improvement and knowledge sharing

Required Skills & Qualifications:

  • Minimum 1 year of experience in a technical support or IT helpdesk role
  • Proficiency in German (at least C1 level or equivalent certification)
  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication skills in both German and English
  • Familiarity with Windows OS, MS Office, networking basics, or common enterprise software
  • Ability to work in a fast-paced and customer-focused environment

Work Environment:

  • Location: On-site in Gurgaon.
  • Salary: Up to ₹7 LPA based on experience and language proficiency

Interested candidates can apply with their updated resume.

Note: Only candidates with German language proficiency with technical experience will be considered.

Job Type: Full-time

Pay: ₹40, ₹60,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

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