Housekeeping Manager

Assistant Housekeeping Manager – Centro Hotels

Location: Pune, India

About Us:

Centro is a dynamic hotel startup redefining the mid-market hospitality segment in India. Co-founded by siblings Chaitanya and Aishwarya Adgaonkar, the flagship hotel is located in Pune. Built on the principles of human-centered design, continuous innovation, and tech-forward thinking, Centro is known for its exceptional product and service in addition to offerings like Chirp (the in-house café) and Bloom (the event space).

We are looking for individuals with a passion for hospitality who are eager to build a long-term career and grow with us. If you're seeking a supportive, fast-paced environment with opportunities for meaningful professional and personal development, we'd love to hear from you.

Job Overview:

The Assistant Housekeeping Manager will supervise and coordinate the housekeeping team, ensuring the seamless execution of cleaning operations across guest rooms, public areas, and back-of-house spaces. The role requires leadership, operational expertise, and a commitment to exceeding service expectations. Additionally, the Assistant Housekeeping Manager will play a critical role in managing inventory, training, and fostering a culture of continuous improvement within the housekeeping team.

Key Responsibilities:Team Management & Supervision:

• Lead and oversee daily housekeeping operations, ensuring all team members deliver exceptional cleanliness and maintenance standards.
• Create work schedules and allocate resources efficiently to balance workload and optimize staff performance.
• Conduct daily briefings, assigning tasks and providing operational updates to ensure smooth execution.
• Perform routine inspections of guest rooms, public areas, and back-of-house spaces, addressing deficiencies promptly.
• Motivate and mentor housekeeping staff, promoting professional growth and team morale.

Guest Experience & Service:

• Ensure all guest rooms are cleaned, serviced, and inspected to maintain superior quality and readiness.
• Handle escalated guest complaints and requests with professionalism, ensuring prompt resolution.
• Collaborate with the Front Office and Maintenance teams to ensure guest satisfaction and room readiness.
• Develop and implement strategies for creating memorable guest experiences through personalized touches and attention to detail.

Inventory & Supplies Management:

• Monitor and maintain inventory levels for cleaning supplies, linens, and guest amenities, ensuring cost-effective procurement.
• Collaborate with vendors to ensure timely restocking of materials and maintain strong supplier relationships.
• Oversee proper usage and maintenance of housekeeping equipment, identifying repair needs proactively.

Training & Development:

• Conduct training sessions for housekeeping staff on cleaning techniques, safety protocols, and service standards.
• Assist in onboarding new team members and ensuring alignment with hotel values and standards.
• Organize refresher courses for staff to maintain and enhance skill sets.

Health, Safety, and Compliance:

• Enforce compliance with health and safety regulations, including proper chemical handling and hygiene protocols.
• Conduct regular safety drills and equipment checks, ensuring a secure working environment for the team.
• Prepare for internal and external health and safety audits, ensuring operational readiness.

Reporting & Communication:

• Maintain detailed records of cleaning schedules, inventory levels, and guest feedback.
• Report maintenance issues and collaborate with engineering to address them promptly.
• Provide regular updates on team performance and operational challenges.

Qualifications:

• Diploma or Bachelor's degree in Hospitality Management or a related field.
• 4–6 years of progressive housekeeping experience, preferably in supervisory or management roles within the hospitality industry.
• Proven leadership and team management abilities with a focus on mentorship and motivation.
• Strong attention to detail and a commitment to maintaining the highest standards of cleanliness and presentation.
• Exceptional communication skills and the ability to handle guest relations effectively.
• Knowledge of housekeeping procedures, safety standards, and inventory management.
• Proficiency in MS Office applications and familiarity with housekeeping management systems.

What We Offer:

At Centro, you'll find more than just a job — you'll find a chance to grow with an exciting startup that's redefining the hospitality industry. Here's what you can expect:

• Competitive Compensation: A competitive salary and benefits package.
• Career Growth Opportunities: Work in a dynamic, fast-paced environment that encourages innovation, creativity, and professional development.
• Startup Benefits: Be part of a company where your ideas and contributions have a direct impact. Enjoy the flexibility, rapid decision-making, and learning opportunities that come with working in a growing startup.
• Collaborative Culture: A supportive workplace where teamwork and collaboration are key to success.
• Perks: Employee discounts on dining and events at Chirp Café and Bloom Event Space.

Job Types: Full-time, Permanent

Pay: ₹16, ₹39,823.50 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• Housekeeping: 3 years (Required)

Work Location: In person