Transition Manager

14 hours ago

Chennai, Tamil Nadu, India Resourcetree Global Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Roles & Responsibilities : The individual manages transition for projects/programs and drives planning, cross functional coordination, go-live and post transition support. Helps identify, manage, and mitigate risks/issues in order to facilitate on-time and on-budget delivery. The professional would need to be focused on successful delivery of the whole of the proposed change, through effective coordination between multiple teams/functions, effectively manage inter-dependencies and ensure clear accountability/ownership of respective activities.

The position will report to the Director, Transitions under Head of Strategic Programs & Transition. Key Responsibilities :

  • Develop an understanding of the organization's Transition Methodology, Services Offerings, Solutions, Assets and Toolkits
  • Drives the delivery of the program/project keeping the objectives of time, cost, quality and Customer Satisfaction (CSAT) in mind
  • Demonstrates strong communication skills, coordinate with stakeholders and drives transition review cadence
  • Manages overall transition program in line with the defined transition methodology
  • Conducts detailed transition planning in accordance with program objectives
  • Monitors and governs overall progress against the defined plan
  • Tracks all actions, issues and deliverables associated with the program/project
  • Manages expectations across internal and external stakeholders of the project
  • Manages and motivates the team for expected level of performance and deliverable quality
  • Manages and resolve team / stakeholder conflicts
  • Identifies, evaluates, and manages risks through the transition lifecycle
  • Reports transition progress at defined intervals to senior executives & stakeholder
  • Manages Transition checkpoints as per schedule along with effective handover to operations
  • Documents and shares project learnings for continuous improvements
  • Participate in RFP responses, client discussions/presentations/workshops from representing and customizing transition approachDesired Skills & Experience :
  • Will be good to have 5 years' experience in transition function / project management experience in IT/ITeS/BPM (non-voice) sector
  • Experience in leading at least 2 large programs independently
  • Experience in developing client relationship, handling client escalations and effectively address them to closure
  • Proficient in making project plans, milestone tracking and effective reporting using Microsoft Office
  • Ability to work under tight timelines and deliver results with minimal supervision
  • Effective interpersonal, team building and communication skills

Other good to have skills & experience :

  • Exposure to SDLC
  • Experience in Agile project management/PRINCE 2/PMP certification/
  • Experience in project management tools like MS Project, JIRA )

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