Store Manager

5 days ago

Lalpur Ranchi Jharkhand, India BDS Retail Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Store Manager – Caratlane Jewellery (Franchisee Store)

Store Location: Ranchi

  • Minimum Experience: 1–2 years in roles such as Floor Manager/Assistant Store Manager or Store Manager —preferably in Jewellery.
  • Minimum Qualification: Graduate (any discipline).
  • Salary: Negotiable based on experience and fit.

Roles & Responsibilities:

1. Day-to-Day Floor Management

  • Supervise sales staff—manage shifts, assign duties, and conduct briefings to set daily goals.
  • Oversee store presentation, ensuring the showroom remains clean, organized, and visually appealing.

2. Sales & Customer Service Management

  • Motivate the team to hit and exceed sales targets.
  • Train staff on upselling and cross-selling techniques; aid in closing high-value sales.
  • Provide personalized and attentive customer service; address customer inquiries and resolve complaints smoothly.

3. Inventory & Merchandising Oversight

  • Ensure jewellery displays are properly stocked and restocked.
  • Conduct regular inventory checks and coordinate with the stockroom for reconciliation.
  • Maintain visual merchandising standards aligned with store branding.

4. Security & Compliance

  • Implement security protocols for safeguarding high-value items.
  • Train staff on secure handling procedures.
  • Ensure adherence to store policies and retail regulations.

5. Team Training & Development

  • Coach and mentor team members in product knowledge, sales techniques, and service excellence.
  • Conduct performance assessments and foster a positive, motivated environment.

6. Reporting & Analysis

  • Monitor daily sales metrics and prepare performance reports for higher management.
  • Analyze data to identify trends and recommend improvements in promotions or inventory.

7. Operational Efficiency & Maintenance

  • Execute store opening/closing routines, manage cash-handling processes, and address technical issues.
  • Ensure fixtures, lighting, and displays are well-maintained and appealing.

Job Type: Full-time

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Experience:

  • Jewelry sales: 2 years (Preferred)

Work Location: In person

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