Banking Operations Senior Associate

18 hours ago

Gurgaon, Haryana, India NTT DATA Global Delivery Services Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Banking Operations Senior Associate

"Position Overview:

The Customer Service Investigator (CSI) acts as a liaison between the customer and the various functional areas of the NTT/President's Choice Financial Mastercard partnership. Working with these functional areas in an offline capacity, CSI is responsible for managing ongoing escalations by creating action items and SLAs for various factors within the organization to ensure timely and effective resolution of customer issues, based on both the standard operating procedures of the program and the ability to flexibly apply subject matter expertise into creative, customer-friendly decisions to resolve customer issues. Candidates should be experienced with the PCB Brand with strong program knowledge.

Position: Customer Service Investigator
Position Status: Full Time, Permanent
Hours of Work: Monday – Friday
Department: President's Choice MasterCard

Responsibilities:


• To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the President's Choice Financial MasterCard program

• Manage offline queues to ensure that they are within 48-hour SLA

• To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations

• To seek solutions to customer issues, as an agent of the President's Choice brand and an advocate for the product

• To liaise with customers for further information, to provide updates and to prompt for documentation

• To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations

• To escalate concerns, where appropriate, and as requested by customers

Requirements:


• 6 months minimum tenure working on the President's Choice Financial MasterCard program.

• 1-2 Years of Customer service background, with experience in the Credit Card industry.

• Previous experience with handling escalated calls preferred.

• Demonstrate a high level of confidence while dealing with escalated situations/customers.

• Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand; ability to think outside the box to achieve resolution.

• Excellent time management skills.

• Must be open to constructive feedback from supervisor, operational leads and team coordinator

• Must work well with limited timelines.

• Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers.

• Bias for action."

Experience LevelSenior Level

  • BPO T&S Operations Senior Associate

    20 hours ago

    Gurgaon, Haryana, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    BPO T&S Operations Senior Associate Roles and ResponsibilitiesBooking Journal Entries basis bank statements and client Preparation of Bank Reconciliation and maintaining the respective financial logs Prepare monthly financial reporting package for the Hedge Funds, including the determination of "Net Asset Value" and prepare the Statement of Asset...

  • Banking Operations Senior Associate

    3 days ago

    Gurgaon, Haryana, India NTT DATA North America Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Responsibilities:• Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes.• Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case...

  • Banking Operations Associate

    2 weeks ago

    Gurgaon, Haryana, India NTT DATA North America Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    "Position Overview:Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a...

  • Senior Analytics Associate

    17 hours ago

    Gurgaon, Haryana, India WNS Global Services Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    REF77988V-Senior Associate-Analytics, Market Mix Modelling(MMM)- 2+ yrs experience, Gurgaon location Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions...

  • Senior Banking Operations Workflow Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeeBanking Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Job Title:A seasoned banking professional with expertise in CRM workflow automation is required to lead the implementation of automated processes for banking operations.The ideal candidate will have deep knowledge of CRM platforms, process optimization, and compliance-driven workflows.We are seeking a highly skilled individual to join our team as a Subject...

  • Banking Operations Processing Associate

    3 days ago

    Gurgaon, Haryana, India NTT DATA, Inc. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Identify, monitor, and track variances to ensure resolution.Maintain supporting details for all reconciliations daily.Prepares bank and account reconciliation.Provides details and supporting entries for general ledger maintenance.Reconcile the clients bank account daily.Ensure all transactions identified within the bank reconciliation are supported through...

  • Operations Associate

    3 weeks ago

    Gurgaon, Haryana, India Stellar Consulting Solutions, LLC Full time

    Job DescriptionTitle: Operations AssociateLocation: Gurugram, Haryana, IndiaDuration: Full Time PermanentWork mode - Hybrid but depending on client need should be comfortable to work 5 days from office if required.Shift hours Starting 5.30 p.m IST 2.30 a.m IST and 6.30 p.m IST 3.30 a.m ISTNotes:Specific skill requirement Background in Life...

  • Senior People Operations Associate

    2 weeks ago

    Gurgaon, Haryana, India Cint Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company Description Who We AreCint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is...

  • Banking Operations Senior Associate

    3 weeks ago

    Gurgaon, Haryana, India NTT DATA North America Full time

    Job DescriptionPosition Overview:As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customers creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card...

  • Banking Operations Senior Associate

    3 weeks ago

    Gurgaon, Haryana, India NTT Data Full time

    Job DescriptionPosition Overview:As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card...