
Customer Experience Executive at Andheri West in ORRA Fine Jewellery
6 days ago
Designation: Customer Experience Associate
Role & responsibilities
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Keeping informed of industry trends
Thanks & Regards,
Ankita Ghadigaonkar
Assistant Manager Human Resources
M:
E:
A: HOUSE OF ORRA, Plot B26, off New Link Road, Andheri (W), Mumbai 400053
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