Customer Experience Executive at Andheri West in ORRA Fine Jewellery

6 days ago


Mumbai, Maharashtra, India Orra Fine Jewellery Full time ₹ 3,00,000 - ₹ 12,00,000 per year

Designation: Customer Experience Associate

Role & responsibilities

  • Tracking customer experiences across online and offline channels, devices, and touchpoints.
  • Collaborating with IT developers, production, marketing, and sales teams to enhance customer services and brand awareness.
  • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
  • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
  • Documenting processes and logging technical issues, as well as customer compliments and complaints.
  • Keeping informed of industry trends

Thanks & Regards,

Ankita Ghadigaonkar

Assistant Manager Human Resources

M:

E:

A: HOUSE OF ORRA, Plot B26, off New Link Road, Andheri (W), Mumbai 400053



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