Operations Specialist

Operations Specialist - Lending

Req ID: 101793
Department: NZ Personal Banking Customer Service Operations
Division: New Zealand
Location: Bengaluru

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

To provide excellent support in quoting interest rates on unconditional applications, act on adviser instructions to model loans (loan structure confirmations), handover to Branch for customer onboarding, post-approval support by finalizing loan application instructions to CLO through a streamlined process while ensuring settlement compliance checks are met. Facilitating a seamless handover between the teams which will result in quality customer experience and foster stronger interdepartmental relationships/collaborations. Specialist is required to have strong process knowledge in Lending support team functions and should be able to support all with queries and escalations.

Banking is changing and were changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, youll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bangalore
Work Hours: Night shifts

As an Operations Specialist, you will:

• Ensure high quality of work, taking ownership to resolve any customer queries and complaints efficiently and effectively and escalating as appropriate.
• Drive actions that support end-to-end cycle time reduction.
• Provide accurate and up-to-date information on all enquiries.
• Follow up where necessary to meet customer needs.
• Provide any written concerns from customers to supervisor/manager together with proposed solutions.
• Ensure internal service level agreements are met through meeting individual set targets.
• Ensure compliance of all known operating risks and practices are completed.
• Update customer files with brief, clear, and concise comments for further reference.
• Act as a first point of call for teammates with process-related questions.
• Assist Team Leader in work allocation and reports.
• Demonstrate understanding of ANZ's Risk and Compliance framework as it applies to this role.
• Ensure good behaviours are demonstrated at all times that display ICARE values.
• Avoid unexpected breaches or errors that have a material impact on the Bank's license/share price/reputation.
• Improve team productivity by reducing time to proficiency.

To grow and be successful in this role, you will ideally bring the following:

• Graduate in Bachelor/Master with commerce, with a minimum of 3 years of experience (Bank/lending experience will add value).
• Strong communication (written and verbal) and interpersonal skills.
• Good organisation skills and ability to prioritise own workflow and meet strict deadlines.
• Ability to handle complex transactions.
• Strong customer focus.
• Good computer knowledge and familiarity with MS Office.
• Efficient and accurate data entry skills.
• Good knowledge of lending.
• Strong lending knowledge (Mandatory).

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data, and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ, and 90 percent of our people feel they belong.

We know our people need different things to be great in their roles, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit . You can apply for this role by visiting ANZ Careers and searching for reference number

Job Posting End Date: 24/10/2025, 11.59pm, (IST)