Senior Integration Engineer

Job Title: SAP Integration Engineer

Job Summary:

Join our dynamic team as an SAP Integration Engineer, where you will drive improvements in the day-to-day operation and support of Maersk's SAP environment consisting of systems, tools, and applications. Your primary focus will be on ensuring their stability and integrity while consistently driving to improve customer service levels and the stability of the platform. This is an opportunity to make a significant impact within our organization by improving SAP services and the customer experience of using them

Key Responsibilities:

• Define, improve, and create roadmaps for platforms and operational flows that require improvement and stabilisation.
• Drive improvements within cross functional task forces to achieve improved customer and business outcomes by targeting high impact areas of concern.
• Support on key areas of concern during high impact incidents and deep dives to ensure clear understanding of the architecture and design and its interaction with up and downstream systems
• Have a clear understanding of our SAP architecture, designs and service interactions for our SAP Platform and associated products, services, and solutions, with a view to continually developing improvement strategies to support ongoing change in the platform and increasing business demands
• Identify opportunities for process optimization and system enhancements for implementing the continuous improvement ideas
• Collaborate on new releases & migrations with the transition lead to understand the scope
• Proactively identifying the challenges and work with other service managers to plan for mitigations
• Become a trusted partner for product and business leaders, and work with them collaboratively on identifying opportunities to support delivery of required business and customer outcomes through technology solutions.
• Work with the operations teams, senior engineering managers, business process teams, PPOs and FPOs to support release service readiness for the enabling platform.
• Strong verbal and written communication skills. In particular, proven ability to author and present clear investigations around areas for improvement with their associated benefits and impacts to both technical and management stakeholders, taking into account associated cross platform considerations.
• Ensure the continued and improving stability of the platform in line with business outcomes and aspirations, including future proofing all improvement initiatives
• Create clear vision on performance considerations as well as housekeeping and archiving requirements to enable the platform to work optimally
• Support high impacting incidents and problem resolution where applied knowledge is required and technical deep dives will yield both resolution and future improvement
• Upskilling of support and Service personnel where this will benefit the platform as a whole. Be an integral part of authoring, reviewing and driving adoption of SOPs to improve the ability to shift left.
• Act as the voice of the customer, ensuring that customer needs and feedback are central to improvement initiatives. Drive this ethos within the team and cross team interactions.
• Foster a partnership relationship with key stakeholders across technology, process and business teams to ensures delivery of the required business outcomes for success.
• Ensure regular communications to key stakeholders to make aware of critical information to support the effective and efficient running of the business service.
• Engage in business language to enable ease of understanding by all stakeholders, and the ability to understand business impacts, risk and benefits.

Required Experience:

• Strong experience in the Maersk SAP estate at a technical level of understanding, with insight into data flows, service interactions, integrations and infrastructure
• Experience working in a lead AMS technical role would be an advantage.
• Ability to leverage technical experience to develop new ways of working and technical solutions.
• Ability to translate technical solutions into business language and vice versa.
• Understanding of core SAP E2E business processes utilised in Maersk (OTC, P2P etc).
• Able to present technical solutions utilising data to drive discussion
• Strong understanding of the SAP architecture, including Azure cloud, SAP solutions (ECC/S4 etc) and tightly coupled systems
• Experience of driving improvement directly with vendors
• Cross-cultural experience and ability to collaborate across boundaries.
• Comfortable working in a fast-paced environment where priorities and direction may change rapidly as customer requirements and market direction changes
• Fluent in English (written and verbal).

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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