T&T-Customer-S&S |Analyst | D365 CRM/Power Platform

Location: Pune

Designation: Analyst

Entity: Deloitte Shared Services India LLP

Your potential, unleashed.

India s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The team

Deloitte s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.

Your work profile.

D365 CRM & Power Platform Developer

Position Overview: We are seeking a skilled and motivated D365 CRM & Power Platform Developer to join our dynamic technology team. In this role, you will be responsible for designing, developing, and implementing customer relationship management (CRM) and business process automation solutions using Microsoft Dynamics 365 CRM and Power Platform. As a developer, you will play a critical role in building innovative solutions that enhance our organizations digital capabilities and drive efficiency.

Responsibilities:

Collaborate closely with business analysts, architect/team lead understand business requirement and implementing the same.

Build D365 CRM and Power Platform solutions, including customizations, configurations, workflows, plugins, custom connectors, Power Apps( canvas app and model-driven app).

Hands on exposure on client side scripting ( JS/TS)

Implement business logic, data integrations, and automation processes to optimize customer engagement and streamline business workflows.

Create, test, and deploy Power Automate flows to automate repetitive tasks, integrate systems, and improve overall process efficiency.

Develop and customize reports and dashboards using Power BI to provide valuable insights and support data-driven decision-making.

Ensure adherence to coding standards and best practices.

Participate in the full software development lifecycle, from requirements analysis and design to testing, deployment, and ongoing support.

Stay up-to-date with the latest developments in D365 CRM and Power Platform technologies, evaluate new features, and recommend innovative solutions.

Skill

Proven experience years) in developing solutions using Microsoft Dynamics 365 CRM and Power Platform.

Strong proficiency in D365 CRM customization (Plugin & Action) and configuration, including experience with Power Apps (Canvas and Model Driven), Power Automate

Familiarity with JavaScript/TypeScript, C#, and .NET development for extending D365 CRM and Power Platform functionalities.

Experience with Agile methodologies leveraging Azure DevOps and version control systems is desirable.

Excellent problem-solving skills and attention to detail.

Strong communication skills, both written and verbal.

Microsoft certifications in Dynamics 365 and Power Platform.

Nice to have

Familiarity with Azure services and cloud-based architectures is beneficial.

Knowledge of data modeling, system architecture, and integration patterns.

Hands on exposure in Custom Pages, Power BI, Power Virtual Agent , ADF , building CICD pipeline would be added advantage

How you ll grow

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