INT Service Desk Analyst @PUNE

1 week ago

Bengaluru Pune, India KVC CONSULTANTS LTD Full time ₹ 4,50,000 - ₹ 5,50,000 per year

Greetings from KVC CONSULTANTS LTD

Hiring now for Service Desk L1 Support (Technical Support) for Pune & Bangalore.

Job Description --

FOR PUNE AND BANGLORE --

Rs 4.50 LPA --Rs 5.50 LPA GRADUATE with 1+ Years of Experience

ONLY FOR PUNE

Rs 5.50 LPA LPA GRADUATE with 2+ Years of Experience

ONLY FOR BANGLORE

Graduates Minimum 1 / 2 Year of INT Service Desk experience required --

5 days working

Perks & Benefits

Language: Proficient in English (Read + Write + Speak )

Role purpose:

Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests

Roles and Responsibilities ---

  • Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
  • Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  • Routes the enquiries to Resolver Groups as appropriate
  • Re-routes misdirected calls
  • Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
  • Provides status and updates on tickets to authorized users
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
  • Makes recommendations for updates to the KB database
  • Adherence to policies and procedures, closure of open calls after resolution.

Mandatory Language Skill: Prior SD experience and good English speaking skills" Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations.

DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD ,BANGALORE SD SD WITH YOUR RESUME .

Interested Candidates can Call or Whats App resume

SHIVANGI

TANMAY

SALONI

SHRUTI

DIVYA

YAGYANSHI

##KVC CONSULTANTS LTD##

##NO PLACEMENT CHARGES##

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