Senior operations manager

7 days ago


Dadar Mumbai Maharashtra, India Crest Property Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Team: ManagementKey AccountabilitiesOperations Management100% SOP implementationFull usage of Crest View, Crest Connect and La Circle appsReview meeting with all PMs/APMs on a weekly/fortnightly basis followed by a property roundMonthly briefing with all PMS staff on site to improve employee satisfaction and engagementAttendance and bills to be submitted before the deadlineCollection follow ups to be done regularly to ensure a positive cash flowInternal audit score for all sites to be >90% average for the yearCustomer SatisfactionCreate pending issues file and share with society members monthlyMaintain a professional working relationship with the chairman and secretary for quick problem resolution and minimize escalationsEnsure customer feedback is collected regularly, and the score is >4LiasioningLiase with HR to resolve employee grievances and close recruitment in a timely mannerLiase with Procurement for vendor related mattersEnsure basic training at sites is conducted regularly and attendance is maintainedCoordinate with Finance for petty cash and billing related issuesAttitudeIntegrity, punctuality, team player, positive attitude, creative thinking, high energy, growth mindsetKey Personality Attributes (Skills)Time and Task management, effective delegation, quick decision making, problem resolution, keen listener and negotiator, professional grooming and conduct, able to set accountability, demonstrates ability to indulge in difficult conversations and take tough decisions



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