Senior operations manager

1 week ago

Dadar Mumbai Maharashtra, India Crest Property Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Team: Management

Key Accountabilities

Operations Management

100% SOP implementation

Full usage of Crest View, Crest Connect and La Circle apps

Review meeting with all PMs/APMs on a weekly/fortnightly basis followed by a property round

Monthly briefing with all PMS staff on site to improve employee satisfaction and engagement

Attendance and bills to be submitted before the deadline

Collection follow ups to be done regularly to ensure a positive cash flow

Internal audit score for all sites to be >90% average for the year

Customer Satisfaction

Create pending issues file and share with society members monthly

Maintain a professional working relationship with the chairman and secretary for quick problem resolution and minimize escalations

Ensure customer feedback is collected regularly, and the score is >4

Liasioning

Liase with HR to resolve employee grievances and close recruitment in a timely manner

Liase with Procurement for vendor related matters

Ensure basic training at sites is conducted regularly and attendance is maintained

Coordinate with Finance for petty cash and billing related issues

Attitude

Integrity, punctuality, team player, positive attitude, creative thinking, high energy, growth mindset

Key Personality Attributes (Skills)

Time and Task management, effective delegation, quick decision making, problem resolution, keen listener and negotiator, professional grooming and conduct, able to set accountability, demonstrates ability to indulge in difficult conversations and take tough decisions

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