Communication Coach

1 week ago

Mumbai Metropolitan Region, India TP Full time ₹ 4,20,000 - ₹ 8,40,000 per year

Roles & Responsibilities:

  • Conduct
    Voice & Accent (V&A)
    training sessions for new hires and existing employees.
  • Assess agents' speech clarity, pronunciation, tone, modulation, and accent neutrality.
  • Design and deliver customized training modules based on process requirements.
  • Provide
    individual coaching
    and feedback to improve vocal performance.
  • Collaborate with
    Quality and Training teams
    to identify communication gaps and address them through targeted interventions.
  • Monitor and evaluate training effectiveness through assessments and call audits.
  • Stay updated with global communication trends and integrate best practices into training.
  • Support
    soft skills development
    including empathy, active listening, and professional tone
  • Open to work for any rotational shift (24/7)
  • 5 Days working / 2 rotational off
  • Job location: Thane

  • Salary - 7 LPA

  • Interested candidate can share your cv @

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