Quality Analyst

1 day ago

Gurgaon, Haryana, India R3 Consultant Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Description:

Job Title: Quality Analyst - Sales Process

Location- Gurgaon (WFO)

Roles and Responsibilities:

● Develop and maintain internal support and call center quality standards

● Review a subset of sales agents' interactions (calls, emails, chats, etc.)

● Provide meaningful and constructive feedback on evaluations

● Discuss and explain feedback with agents in regular meetings

● Create strategies to improve support KPIs

● Assist agents in enhancing their performance through specific guidance and ongoing support

● Identify training and onboarding needs and initiate related projects

● Generate reports that reflect support performance

● Report the support team's performance to senior management

● Participate in calibration sessions to ensure consistency in internal evaluations

● Contribute positively to team culture

An ideal candidate should have:

● Minimum 2 years of hands-on experience in quality assurance within sales

● Proven track record of analytical skills

● Strong communication skills, including the ability to deliver (negative) feedback effectively

● Excellent people skills and the ability to build rapport

● Good organizational skills and knowledge of goal-setting practices

● Experience with data visualization and understanding of support metrics

● Problem-solving capabilities to create meaningful strategies to improve support quality

Perks and Benefits:

● Opportunity to work on a highly critical role, which will have a direct and big impact

● A learning environment with supports looking at problems in unique ways

● Collaborative and diverse team which values mutual respect and clear communication

● Challenging work so that you can keep your brain healthy

The Successful Applicant:

● Fast, focused and committed individuals with an ability to work in a diverse team

● Passionate about creating something big & impactful

  • Quality Analyst

    3 days ago

    Gurgaon, Haryana, India NatWest Group Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    WoW- Quality Analyst Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testing You'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of working Joining us...

  • Quality Analyst

    2 weeks ago

    Gurgaon, Haryana, India Dreamwings Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: Quality Analyst-GDS (Galileo & Sabre)Experience: 5+ YearsLocation: GurgaonKey Skills: Quality Check, Galileo, SabreShift: Night Shift (US Shift)

  • Quality Analyst

    2 days ago

    Gurgaon, Haryana, India Sunhera Job Management Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Seeking a Quality Analyst with extensive experience inGlobal Distribution Systems (GDS), specifically Galileo and Sabre.Conduct quality audits and reviews for GDS-related processesKnowledge of additional GDS platforms (Amadeus, Travelport)Office cab/shuttle

  • Quality Analyst

    2 weeks ago

    Gurgaon, Haryana, India Veye- between bulls & bears Full time ₹ 3,00,000 - ₹ 60,00,000 per year

    Job Title: Quality Analyst cum Trainer [Australian Process/Immediate Joiners Preferred]Location: Sector 48, GurugramDepartment: Sales ProcessReports To: Operations ManagerEmployment Type: Full-TimeJob Summary:We are seeking a detail-oriented and proactive Quality Analyst cum Trainer to join our team. The ideal candidate will be responsible for evaluating...

  • Quality Analyst

    2 days ago

    Gurgaon, Haryana, India Kezan consulting Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company Overview: Kezan Consulting is a leading Human Resources Services provider in India. With a commitment to excellence and a client-centric approach, we offer a wide range of HR solutions to meet the evolving needs of businesses across various industries. Role and Responsibilities: As a Quality Analyst at Kezan Consulting, you will be responsible for...

  • Quality Analyst

    7 days ago

    Gurgaon, Haryana, India VLCC Full time ₹ 18,00,000 - ₹ 36,00,000 per year

    Job Title - Quality Analyst – Call CenterPreference - (Wellness & Beauty Industry)Location - GurgaonJob Summary -The Quality Analyst (QA) is responsible for monitoring, assessing, and enhancing the quality of interactions between call center agents and clients in the wellness and beauty industry. The QA ensures that appointment bookings are accurate,...

  • Quality Analyst

    2 days ago

    Gurgaon, Haryana, India High Beam Global (HBG) Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionHigh Beam Global (HBG) is amarket intelligence and research solutions organizationthat deliversinsight-driven, high-quality researchto clients worldwide. Our extensivemarket research expertiseanddomain knowledgegive clients a strong competitive edge. Our clientele includestop consulting firms, global research houses, and leading...

  • Quality Analyst Data

    3 days ago

    Gurgaon, Haryana, India Demand AI Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionDemand AI is redefining the future of lead generation through the power of artificial intelligence and marketing expertise. Our AI-driven solutions streamline the lead generation process, providing real-time insights for smarter and faster decision-making. We are a hybrid team of diverse thinkers spread globally, committed to...

  • Quality And Training Analyst

    2 weeks ago

    Gurgaon, Haryana, India Cordelia Cruises Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company DescriptionCordelia Cruises is India's premium cruise brand, owned by Waterways Leisure Tourism Pvt. Ltd. Cordelia embodies luxury, style, and substance, promoting the cruise culture in India through stylish and luxurious experiences. The cruise line caters to Indians who seek unique vacation experiences beyond the ordinary.Role DescriptionThis is a...

  • WoW- Quality Analyst

    5 days ago

    Gurgaon, Haryana, India RBS Full time ₹ 45,00,000 - ₹ 90,00,000 per year

    Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...