Travel & Lifestyle Consultant (Voice Process)

Job Description

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

Functional Description:

American Express India Business focus on providing payment solutions to our customers by delivering high quality and world class product and services. We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel and expense management solutions.

Purpose of the Role:

Provide best in class service & customized solutions to High network individuals (HNIs)/Platinum cardholders through lateral thinking and excellent knowledge of travel & lifestyle choices.

Requirement:

• Knowledge of Fares and Ticketing,
• Destination/Geographical Knowledge and Supplier Product Knowledge
• Basic Destination Information with A Passion for Leisure Travel Product Knowledge
• Basic Knowledge of International Travel Products, Airfares, Itineraries, Routings & Airlines
• Exposure to End to End Travel Servicing Including Hotel / Car/ Visa / Packages/ Insurance
• Exposure to Customer Handling
• Manage Lifestyle queries
• Provide customer service for American Express Travel Online queries

Business Outcomes:

• Accurate & timely completion of travel & lifestyle reservations
• Build relationships with high net worth individuals (HNIs) & service their needs effectively through innovative thinking
• Offer relevant Platinum value added propositions using detailed knowledge of customer's choices
• Provide relevant travel recommendations
• Prioritize & efficiently fulfill customer requests through consultative selling
• Provide servicing for American Express Travel Online customers and drive engagement through CM education

Leadership Outcome:

• Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity
• Lead with a digital mindset and deliver the world's best customer experiences every day

Past Experience:

3-5 years of experience in customer service, travel sales and hotel & concierge.

Academic Background:

Graduate with excellent Oral And Written Communication Skills In English

Functional Skills/Capabilities:

• Knowledge of high-end, luxury travel & lifestyle products, services & value propositions
• Time Management
• Workload Management

Technical Skills/Capabilities

• Knowledge of fares & ticketing
• Knowledge of destinations, geographies
• Problem solving skills

Knowledge of Platforms

• MS office suits (Excel, Word, PowerPoint, Access)
• GDS Platforms: Amadeus, Sabre

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by lawOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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