Captain

The F&B Captain is responsible for supervising and coordinating the activities of the service staff in a restaurant or banquet setting. This role ensures excellent guest service, maintains service standards, handles guest complaints, and supports the smooth operation of the food and beverage department. The F&B Captain also acts as a liaison between the kitchen and service team to ensure quality and timely service.

Key Responsibilities:

• Supervise and lead the service team to deliver high-quality, professional guest service.
• Assign and delegate tasks to waitstaff and ensure duties are completed effectively.
• Welcome guests, take orders when needed, and ensure customer satisfaction throughout the dining experience.
• Coordinate between kitchen and service staff to ensure timely and accurate food delivery.
• Conduct pre-shift briefings to share menu updates, special instructions, or promotions.
• Train new service staff and support ongoing staff development.
• Handle guest complaints and resolve issues promptly and professionally.
• Ensure cleanliness, hygiene, and proper setup of the dining area, stations, and equipment.
• Monitor stock of service-related items like cutlery, crockery, napkins, and condiments.
• Ensure compliance with food safety and hygiene standards.
• Assist in opening/closing procedures, including cash handling and reporting when required.

Job Type: Full-time

Pay: ₹15, ₹19,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person