Monitoring Analyst

1 day ago

Gurgaon, Haryana, India Ahead Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Our Monitoring Analyst are a valued member of the Managed Services team providing daily system support for desktop hardware, operating systems and applications, installation, and modifications. Analysts isolate and reassign system problems generated by event monitoring systems and ServiceNow Call Tickets. Analysts research and develop effective and logical solutions considering operational policies and information assurance requirements.

Responsibilities

  • Monitor events / notifications via the monitoring tools.
  • Triage event monitoring alerts per specified severity levels
  • Update the incident ticket as required.
  • Escalate incident tickets to the appropriate support teams
  • Assist with cross training of other team members as needed

Skills & Experience

  • 1 years IT technical experience in a helpdesk environment
  • Knowledge of ITIL concepts Incident, Service Request, etc
  • Hands-on work experience with the following:
  • Windows Operating Systems
  • MAC Operating Systems
  • Basic knowledge of Active Directory, Exchange 2010
  • User account management for Active Directory, Exchange Mailboxes, Distribution lists
  • Execute basic queries and administrative tasks for MS SQL, if needed
  • Sharepoint, Adobe Acrobat and other common desktop applications

Additional requirements

  • Working knowledge of troubleshooting remote access issues
  • Excellent written communication skills
  • Ability to understand and accept that the Customers issues affect the business
  • Enjoy problem solving
  • Team player
  • Good writing techniques

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