Tech Lead

4 days ago

Chennai, Tamil Nadu, India Prodapt Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Overview


• Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)

• Good Understanding on Telecom O/BSS applications

• Good Understanding on support cycle and Production deployments

• Excellent problem-solving and analytical skills

• Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have

• Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.

• Excellent verbal and written communication skills

• Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Provide technical training and support to internal teams as needed.

Responsibilities


• Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)

• Good Understanding on Telecom O/BSS applications

• Good Understanding on support cycle and Production deployments

• Excellent problem-solving and analytical skills

• Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have

• Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.

• Excellent verbal and written communication skills

• Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Provide technical training and support to internal teams as needed.

Requirements


• Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)

• Good Understanding on Telecom O/BSS applications

• Good Understanding on support cycle and Production deployments

• Excellent problem-solving and analytical skills

• Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have

• Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.

• Excellent verbal and written communication skills

• Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Provide technical training and support to internal teams as needed.

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