Collection Executive
4 days ago
Role & responsibilities:
- Make outbound calls to customers with overdue personal loan EMIs.
- Follow up with borrowers and remind them for timely repayment.
- Negotiate and persuade customers to make payments as per agreed timelines.
- Update the system with accurate call details, payment commitments, and current status.
- Coordinate with field collection executives for escalated or critical cases.
- Ensure full compliance with company policies and regulatory guidelines during all customer interactions.
- Achieve assigned collection targets while maintaining high customer service standards.
- Address customer queries, resolve issues, and maintain a professional and courteous tone at all times.
Required Skills & Qualifications
- Minimum qualification: HSC (12th pass); graduates preferred.
- Strong communication and negotiation skills in English, Hindi
- Basic computer proficiency with experience in CRM and dialer systems.
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