Collection Executive

4 days ago


Gurgaon, Haryana, India Fintech Cloud Full time

Role & responsibilities:

  • Make outbound calls to customers with overdue personal loan EMIs.
  • Follow up with borrowers and remind them for timely repayment.
  • Negotiate and persuade customers to make payments as per agreed timelines.
  • Update the system with accurate call details, payment commitments, and current status.
  • Coordinate with field collection executives for escalated or critical cases.
  • Ensure full compliance with company policies and regulatory guidelines during all customer interactions.
  • Achieve assigned collection targets while maintaining high customer service standards.
  • Address customer queries, resolve issues, and maintain a professional and courteous tone at all times.

Required Skills & Qualifications

  • Minimum qualification: HSC (12th pass); graduates preferred.
  • Strong communication and negotiation skills in English, Hindi
  • Basic computer proficiency with experience in CRM and dialer systems.


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