Product Operations Analyst

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit 

We are expanding the Product Operations function and are looking for Product Operations Analysts who can work from 9:30 pm - 6:30 am IST to join our growing team in Bangalore, India.

Responsibilities:

• Collaborate closely with client success, technical support and engineering on a daily basis to deliver data, audits and product services directly to clients.
• Lead the investigation of client issues, product bugs and data discrepancies to include troubleshooting, documentation and escalation to the team engineering.
• Initiate clear and concise communication among teams as well as directly with clients. This via Slack, Telegram, email, Salesforce and video call.
• Utilize Web3 wallets, explorers and smart contracts to review, build and check on-chain transactions.
• Assist Product Managers in troubleshooting and testing new features.
• Learn and support other operational roles when needed, primarily, financial settlement operations.
• Tracking tasks as they are worked on by multiple parties across different time zones.
• Use Salesforce and internal web-apps to assist in the onboarding process of new clients. This entails spinning up new accounts, users and permissions in conjunction with the Sales, Legal and Billing departments' pipelines.

Skills & Experience: 

We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship. We are looking for coworkers who share our vision and mission: deliver trust in digital assets. 

Required:

• 3+ years of experience in operations/analyst roles at fast pace startup environments
• Experience in the crypto, blockchain industry 
• Proficiency with Google Sheets, Excel, and SQL
• Problem-solving, especially in the realm of data cleanup and troubleshooting product issues
• Ability to prioritize tasks, multi-task, and meet deadlines
• Professional client communication (written and verbal)
• B.Tech, BS or BE degree in a Finance/Computer/Engineering related field

Preferred Qualifications:

• Experience with Atlassian tools (Jira, Confluence)
• Experience navigating/operating via CLI
• General understanding of how blockchains work
• Experience with Web3 wallets and protocols

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem-solving, and who want risks to be part of the team that changes the world's financial markets.

Here are some of the benefits of working at BitGo:

• Competitive salary
• IT equipment support for work
• Meal and commute allowance
• Medical Insurance
• Attractive Well-being allowance (comprised of medical, wellness and fitness aspects)
• Snacks: on-the-house in the Bangalore office
• Great/Talented workforce to learn and grow with

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.

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