CST Operations

6 days ago

Greater Noida, Uttar Pradesh, India Paytm Full time ₹ 1,20,000 - ₹ 1,80,000 per year
Job Description

CST Operations - Associate - Paytm Travel

Location: Noida, Uttar Pradesh
Business: Travel
Employment Type: Full-time Employment
Work Mode: On-site

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Job Summary:

We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform.

Responsibilities: Customer Experience:
  • Ensure exceptional customer service across all channels (phone, email, chat, social media).
  • Handle escalated customer issues and complex inquiries.
  • Identify and address trends in customer complaints and feedback.
  • Proficiency in using CRM software and other customer service tools.
  • Proactively identify opportunities to improve the customer experience.
Operational Excellence:
  • Implement process improvements and best practices to enhance team productivity and customer satisfaction.
  • Collaborate with other departments (e.g., product, engineering, growth, and finance) to resolve customer issues and improve the platform.
  • Stay up to date on industry trends and best practices in customer service.
Qualifications:
  • Bachelors degree in a related field preferred.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Strong customer focus and a passion for delivering exceptional customer service.
Preferred Qualifications:
  • Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools.

  • CST Operations

    6 days ago

    Noida, Uttar Pradesh, India Paytm Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Summary:We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform.Responsibilities:Customer Experience:Ensure exceptional customer service across all channels (phone, email, chat, social media).Handle escalated...

  • Cyber Security Engineer

    6 days ago

    Greater Noida, Uttar Pradesh, India R Systems Full time ₹ 25,00,000 - ₹ 30,00,000 per year

    Job Title: Senior Security Engineer Email SecurityLocation: G.Noida, Pune ,ChennaiWork Hours: 6 AM 6 PM CST coverageEmployment Type: Full-timeAbout the RoleWe are seeking a highly skilled and experienced Senior Security Engineer with deep expertise in email security to join our global Security Operations Center (SOC). This role is critical in defending our...

  • Analyst Financial Advisory Support

    2 weeks ago

    Noida, Uttar Pradesh, India Ameriprise Financial Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The candidate will be responsible to work with a dedicated advisor/ a team of financial advisors and staff to help provide outstanding service to our clients. It will assist in managing and organizing office workflow with an emphasis on creating and delivering a unique client experience that defines and differentiates advisors' practices. This position will...

  • Product Management

    6 days ago

    Noida, Uttar Pradesh, India Paytm Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.About the...

  • Analyst Financial Advisory Support

    3 days ago

    Noida, Uttar Pradesh, India Ameriprise Financial Services, LLC Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    The candidate will be responsible to work with a dedicated advisor/ a team of financial advisors and staff to help provide outstanding service to our clients. It will assist in managing and organizing office workflow with anemphasis on creating and delivering a unique client experience that defines and differentiates advisors'practices. This position will...

  • Lead Digital Marketing

    6 days ago

    Noida, Uttar Pradesh, India Ameriprise Financial Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    The candidate will be responsible to take up an instrumental role in identifying opportunities and building out/ expanding digital marketing services for Ameriprise financial advisors. The lead will manage the specialist(s) who conduct day to day updates for dedicated advisor/ team of financial advisors and staff to ensure they provide outstanding digital...

  • CST Operations

    3 weeks ago

    Noida, India Paytm Full time

    About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.Job...

  • ▷ (High Salary) CST Operations - Associate - Paytm Travel CST (Bus)

    2 weeks ago

    Noida, India One97 Communications Limited Full time

    Job Description About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of...

  • Cst Operations

    3 days ago

    Noida, Uttar Pradesh, India Paytm Full time

    **About Us**: Paytm Travel has revolutionized the travel industry - with a goal to empower millions of travellers who choose us as their preferred travel partner. We are no. 2 in the travel segment, in India, within a span of a few years, which proves our capability and potential to become no. 1 soon. Being one of the largest travel platforms in the...

  • Oracle Fusion ERP Expert

    4 weeks ago

    Noida, India Oracle Full time

    Job Description As a Support Engineer within Oracle Customer Success Services, you will troubleshoot and resolve complex techno-functional challenges related to Oracle Cloud Financials. Drawing on your extensive functional and technical expertise, you'll engage directly with customers to analyze problems, provide actionable advice, and ensure optimal...

  • Strategic execution assistant to founder

    2 weeks ago

    Greater Kailash, India STEPS Talent Full time

    Strategic Execution Assistant to Founder Location: Remote (India-based preferred)Work Hours: Full-time, aligned to US business hours (PST, CST, or EST)Reports to: Founder & CEOCompany: STEPS TalentAbout STEPS TalentSTEPS Talent is a high-performance hiring and intelligence firm helping growth-stage and enterprise companies scale with precision. As we...

  • Strategic Execution Assistant to Founder

    2 weeks ago

    Greater Kailash, India STEPS Talent Full time

    Strategic Execution Assistant to Founder Location: Remote (India-based preferred)Work Hours: Full-time, aligned to US business hours (PST, CST, or EST)Reports to: Founder & CEOCompany: STEPS TalentAbout STEPS TalentSTEPS Talent is a high-performance hiring and intelligence firm helping growth-stage and enterprise companies scale with precision. As we...

  • Strategic Execution Assistant to Founder

    2 weeks ago

    Greater Kailash, India STEPS Talent Full time

    Strategic Execution Assistant to Founder Location: Remote (India-based preferred)Work Hours: Full-time, aligned to US business hours (PST, CST, or EST)Reports to: Founder & CEOCompany: STEPS TalentAbout STEPS TalentSTEPS Talent is a high-performance hiring and intelligence firm helping growth-stage and enterprise companies scale with precision. As we...

  • Strategic Execution Assistant to Founder

    2 weeks ago

    Greater Kailash, India STEPS Talent Full time

    Strategic Execution Assistant to Founder Location: Remote (India-based preferred)Work Hours: Full-time, aligned to US business hours (PST, CST, or EST)Reports to: Founder & CEOCompany: STEPS TalentAbout STEPS TalentSTEPS Talent is a high-performance hiring and intelligence firm helping growth-stage and enterprise companies scale with precision. As we...

  • Strategic Execution Assistant to Founder

    2 weeks ago

    Greater Kailash, India STEPS Talent Full time

    Strategic Execution Assistant to Founder Location: Remote (India-based preferred)Work Hours: Full-time, aligned to US business hours (PST, CST, or EST)Reports to: Founder & CEOCompany: STEPS TalentAbout STEPS TalentSTEPS Talent is a high-performance hiring and intelligence firm helping growth-stage and enterprise companies scale with precision. As we...

  • Strategic Execution Assistant to Founder

    1 week ago

    Greater Kailash, India STEPS Talent Full time

    Strategic Execution Assistant to Founder Location: Remote (India-based preferred) Work Hours: Full-time, aligned to US business hours (PST, CST, or EST) Reports to: Founder & CEO Company: STEPS Talent About STEPS Talent STEPS Talent is a high-performance hiring and intelligence firm helping growth-stage and enterprise companies scale with precision. As we...