Salesforce Consultant, Quality Assurance

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you.

The Salesforce Quality Assurance Consultant will be responsible for bringing quality to Salesforce projects by understanding the requirements, design, and solution followed by creating a plan suitable to perform QA for the projects, within the strict timelines. You will contribute to standardizing the growing QA practice. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team

Required Skills

• 2+ years of experience working as a Quality Assurance Engineer
• Experience with Salesforce Sales, Service, or Experience Cloud
• Capability to manage both manual and automated test cases to ensure seamless human-agent interactions, especially within Salesforce Agentforce and DataCloud
• Strong understanding of Salesforce and manual testing principles
• Testing against feature stories (with or without defined requirements)
• Documenting test results in a structured, detailed fashion
• Able to prioritize defects focusing on the most important ones first
• Filing detailed issue reports with clear repro steps
• Ability to build robust automated testing solutions
• Browser/device testing, API testing
• Proficiency in at least one programming language, such as Python or Java, with a focus on test automation and AI/ML testing
• Developing QA plans for features or projects
• Working knowledge of tools and technologies such as SLDS, XML, HTML, SQL, JavaScript, JSON, and CSS
• Familiarity with JavaScript and modern UI frameworks (e.g., React, Angular, ) for UI test automation
• Salesforce Administrator certification
• Hands-on experience with Large Language Models (LLMs), prompt engineering testing frameworks, and a solid understanding of Retrieval-Augmented Generation (RAG) and Agentic technologies
• Knowledge on Chatbots and IVR are a plus
• Experience with Jenkins or similar CI/CD tools is a plus

Soft Skill Requirements

• Experience in automation testing using any tool
• Comfortable presenting remotely and in person to manager-level and below.
• Comfortable leading user story grooming sessions
• Comfortable speaking to what is built both internally and externally
• Ability to comfortably speak to industry best practices and guide the client towards those best practices
• Highly organized

Responsibilities

• Assessing requirements or features to identify areas to test
• Writing test cases based on requirements, executing them, maintaining requirement traceability, logging JIRA.
• Adapting to and learn to work with different technologies and team contexts
• Communicating sensitively to different client/team norms and communication style
• Support and coordinate and System Integration Testing (SIT) and User Acceptance Testing (UAT) for defects and new requirements
• Ability to explain the UAT testing process to the customer
• Partner with someone more senior who will assign tasks and support.
• Reaching out within the team for clarification when you are unsure of how to proceed
• Connecting with client/project teams to ask questions and follow up as needed
• Publish testing status, defects to stakeholders
• Occasionally participating in client meetings to explain your findings
• Occasionally serving as a primary client contact for a small project, or while leads are unavailable

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees