Program Director, Corporate Services

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Program Management Office (PMO) of Visa Global Corporate Services (GCS) empowers our organization to deliver successful projects that are timely, on-budget, and aligned with the company's business strategy through standardization, execution, evaluation, and innovation. Our team provides comprehensive program-and project-planning services to all Corporate Services functions (Real Estate, Facilities, and Security).

We are seeking a seasoned Director to lead the development and execution of portfolios and programs, managing and overseeing multiple projects within the GCS PMO. The successful candidate will possess a robust background in program and project management, with a proven track record of delivering multiple, complex, strategic projects on time and within budget. The individual will have exceptional leadership skills and the ability to drive cross-functional collaboration across Visa.

Key Responsibilities

Project & Portfolio Management

• Develop and implement strategic plans for the company's region- and outcome-specific portfolios, ensuring alignment with corporate objectives and business needs
• Oversee the management of capital projects from inception through completion, ensuring projects are delivered on time, within budget, and to the highest quality standards
• Provide leadership and oversight to cross-functional project teams, ensuring clear communication, collaboration, and alignment across all stakeholders
• Conduct risk assessments and develop mitigation strategies to address potential project challenges and ensure successful project outcomes
• Monitor and report on project performance, providing regular updates to senior leadership and other key stakeholders
• Ensure compliance with all relevant regulations, standards, and company policies throughout the project lifecycle
• Foster strong relationships with internal and external stakeholders, including senior leadership, to ensure alignment and support for project initiatives
• Mentor and develop project management staff, building a high-performing team capable of delivering complex projects successfully

Program Design & Innovation

• Drive continuous improvement in project management practices through the adoption of industry best practices, innovative technologies, and process enhancements
• Identify and implement opportunities for process optimization, resource allocation, and operational efficiency
• Leverage data analytics and performance metrics to provide insights and drive decision-making in project management
• Develop and maintain project management tools and systems to enhance project tracking, reporting, and overall efficiency

Supplier and Vendor Management:

• Establish and manage relationships with key suppliers and vendors, ensuring high-quality service delivery and cost-effective procurement
• Coordinate the selection and onboarding of project-related suppliers, including architects, engineers, contractors, and other service providers
• Negotiate contracts and agreements with suppliers, ensuring favorable terms and conditions that align with project objectives and budget constraints

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:

• At least 15 years of work experience with a Bachelor's Degree, 10 years of experience with an advanced degree
• Proven track record of managing large-scale, multi-workstream projects with significant budgets
• Experience with construction management, real estate portfolio management, and working across multiple regions or geographic contexts a plus
• Strong analytical, organizational, and communication skills
• High ethical standards and a strong focus on doing what's right

Preferred Qualifications:

• At least 15 years of managing large multi-workstream, large-budget, public- or private-sector projects, especially with corporate real estate, infrastructure, or organizational design
• Experience with corporate or commercial design and construction a plus
• Extensive experience with planning, implementing, and operationalizing portfolio and program plans for global audiences at all levels, including the ability to work and manage across multiple time zones
• Demonstrated experience with project implementation, program or product design, and/or business process improvement, with quantifiable victories or gained efficiencies
• Experience with vendor management, statements of work, and vendor onboarding
• Demonstrated learning agility with a variety of content areas and modalities
• Demonstrated interest in emerging methodologies and project praxis, such as lean or agile business practices
• Strong understanding of complex business transactions, organizational finance planning, and procurement
• Desire to contribute thought leadership and partnership with a variety of internal and external stakeholders
• Ability to operate collaboratively on a lean team focused on force multiplication
• Demonstrated ability to solve complex, defined problems with creativity and flexibility
• Experience with real estate, technology, or facilities clients a plus

Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment (phones and computers).

Travel Requirements

The incumbent may be required to travel domestically and internationally less than 10%.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.