Technical Support Executive- Linux/RHEL/Openstack

2 days ago

Pune, Maharashtra, India Red Hat Full time ₹ 5,00,000 - ₹ 15,00,000 per year

About the job:

The Red Hat CEE Solutions team is looking for a Technical Support Engineer to join us in Pune, India. In this role, youll provide an excellent customer support experience for our enterprise subscription customers. You will be a trusted adviser to customers, partner closely with them, and help us continually prove our value as you troubleshoot and resolve their technical issues. Youll work with the entire portfolio of Red Hat cloud computing solutions to meet our customers business needs. As a Technical Support Engineer, you'll work with key customers remotely to build a relationship of trust and confidence between Red Hat and the customers engineering, development, and operations teams. You will also become an expert in one or more Red Hat solutions like Red Hat OpenStack Platform.

What you will do?- Ensure customers get the maximum value from our solutions and use them easily
- Work with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically
- Provide issue resolution to strategic customers over various support channels
- Develop solutions for our customers while understanding their business needs
- Exceed customer expectations by providing outstanding customer service
- Keep our customers updated and ensure they are satisfied with our support
- Collaborate with other engineers to develop creative solutions for our customers
- Share your knowledge in the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
- Manage customer cases and maintain clear and concise case documentation
- Participate case review conference call with customers when needed

What you will bring ?- 3+ years of Linux or UNIX system administration experience
- Bachelors degree or equivalent experience within the enterprise IT sector
- Technical knowledge and experience of the Linux kernel and networking
- Fundamental understanding of the OpenStack architecture and administration experience across all working components
- Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
- Demonstrated customer service experience or prior technical support experience; willingness to go above and beyond in assisting customers
- Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
- Red Hat certification like Red Hat Certified System Administrator (RHCSA) in Red Hat OpenStack, or Red Hat Certified Engineer (RHCE), or willingness to pursue certificate within first 90 days
- Ability to deal with rapid change and limited structure
- Proven ability and willingness to learn new open source technologies
- Excellent written and verbal English communication skills

The following are considered a plus

- Previous experience with Ceph or Gluster storage
- Relevant industry experience with software defined networking (SDN), network function virtualization (NFV), and cloud networking
- Professional experience with the telco industry
- Scripting or programming experience in languages like Bash, C, or Python

  • OpenStack

    1 week ago

    Pune, Maharashtra, India Jio Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Extensive knowledge of Openstack (Redhat / Community) Clouds.Prior experience in Software Defined Network (Neutron, Contrail) and Software Defined Storage (Rehat Ceph).Should be well versed with Openstack APIs and their integration with external applications.Exposure in Openstack Cloud Automation by means of Heat Templates, Terraform, ScriptingMust...

  • OpenStack Admin L2

    1 week ago

    Pune, Maharashtra, India Jio Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    EducationAny graduate but preferably B.E./B.Tech/MCA in Computer ScienceExperienceAt least 3+ years of experience in Deployment and Support cloud ServicesMandatory Skills/Knowledge Provisioning and configuration of resources, Monitoring and Alerting, Basic Level Trouble Shooting, Reporting on Cloud Metrics including capacity. Documentation and knowledge...

  • Openstack Admin

    1 week ago

    Pune, Maharashtra, India ITSource Technologies Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Hi ,We have hiring .kindly find the attached Job Description for the post of Openstack Admin in Tech Mahindra . If you have any Query you can call or WhatsApp on or can revert back on same mailExp7+ yrs. ,LOC.Nvidia office near Yerwada Jail, PuneShift Timimg :Normal India shiftDetailed JDWhat you'll be doing:Support Infrastructure Team Operations queue...

  • OpenStack Administrator

    1 week ago

    Pune, Maharashtra, India Jio Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description: Prior experience in maintaining Infrastructire services like Openstack, Ceph Storage and Software Defined Network Should have Strong knowledge of Linux/Unix and Network Work with customers to understand their issues in Infrastructure services  Ensure solutions are secure, compliant, and meet regulatory requirements. Create implementation...

  • Linux Administrator

    3 days ago

    Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full time

    Role: Senior Systems Administrator - Redhat Enterprise LinuxExperience: 8 -12Location: Chennai/PuneNotice Period-0-45 PrefferedDrive Date-10-Oct-25(Virtual) Preferred Skills:Redhat Linux- RHEL 7.x, 8.xRedhat Satellite - 6.xRedHat Ansible - Ansible Tower 3.xScripting - Bash and PythonSecurity: Familiarity with security policies, best practices and...

  • Technical Support Linux

    2 days ago

    Pune, Maharashtra, India Persistent Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About Position:We are seeking an experienced Email Infrastructure & Cloud Support Engineer to join our technical operations team. This role is ideal for professionals with a strong background in Linux system administration and enterprise email environments, who can provide expert-level support and guidance to global clients. You will be responsible for...

  • Linux Admin

    2 weeks ago

    Pune, Maharashtra, India Infosys Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities: A day in the life of an Infoscion As part of the Infosys delivery team your primary role would be to ensure effective Design Development Validation and Support activities to assure that our clients are satisfied with the high levels of service in the technology domain You will gather the requirements and specifications to understand...

  • Linux Administrator L3

    2 weeks ago

    Pune, Maharashtra, India Softenger Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title: Linux Administrator L3Location: Hinjewadi, PuneExperience Required: Minimum 5 YearsWork Mode: Onsite (6 days working from office)Shift Schedule: Includes 6–7 night shifts per monthAbout the RoleWe are seeking an experienced Linux Administrator (L3) who can manage and support large-scale enterprise infrastructure. The ideal candidate should have...

  • Linux System Administrator L2 L3

    2 days ago

    Pune, Maharashtra, India KPIT Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job DescriptionJob Summary:KPIT is seeking an experienced Linux System Administrator L2/L3 to manage and optimize our RedHat, Ubuntu, and Rocky Linux environments. This role requires strong Linux skills with managing virtualization (VMware or Proxmox), with a focus on high availability, security, and efficient troubleshooting.Responsibilities:Advanced...

  • Linux Administrator

    2 days ago

    Pune, Maharashtra, India Hoerbiger Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are seeking an experienced Linux Engineer to manage, optimize, and secure Linux-based enterprise systems. This role involves administering servers, automating deployments, maintaining high availability, supporting DevOps practices, and collaborating with development teams to ensure seamless operations across infrastructure.Role & responsibilitiesa. Server...