CRE cum Telecaller

6 days ago

Kozhikode, Kerala, India Primilite Technologies Pvt. Ltd. Full time ₹ 1,00,000 - ₹ 3,00,000 per year

CRM Management:

  • Maintain and update customer information, lead status, and communication logs accurately within the CRM software ([Specify your CRM, e.g., Salesforce, HubSpot, Zoho CRM, etc.]).
  • Generate reports from the CRM to track lead progress, performance metrics, and customer engagement.
  • Ensure data integrity and consistency within the CRM system.
  • Utilize CRM features to automate follow-up tasks and schedule appointments.

Lead Follow-up & Nurturing:

  • Conduct outbound calls to prospective leads generated through various channels.
  • Qualify leads by understanding their needs, preferences, and budget.
  • Provide comprehensive information about our products/services to potential customers.
  • Schedule appointments and meetings for the sales team as required.
  • Maintain a consistent follow-up cadence through calls, emails, and messages to convert leads into customers.
  • Re-engage dormant leads and identify new opportunities.

Customer Relationship Management:

  • Build and maintain strong, long-lasting customer relationships.
  • Address customer inquiries, resolve issues, and provide excellent support in a timely and professional manner.
  • Gather customer feedback and relay it to the relevant departments for continuous improvement.
  • Ensure customer satisfaction throughout their journey with us.

Sales Support:

  • Collaborate closely with the sales team to ensure a seamless transition of qualified leads.
  • Assist in preparing sales pitches, presentations, and proposals.
  • Achieve daily, weekly, and monthly targets for calls, follow-ups, and lead conversions.
  • Stay updated on industry trends and competitor activities.

Job Type: Full-time

Pay: ₹8, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid time off

Experience:

  • Telecaller: 2 years (Preferred)

Language:

  • English (Required)

Work Location: In person

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