CRE cum Telecaller

CRM Management:

• Maintain and update customer information, lead status, and communication logs accurately within the CRM software ([Specify your CRM, e.g., Salesforce, HubSpot, Zoho CRM, etc.]).
• Generate reports from the CRM to track lead progress, performance metrics, and customer engagement.
• Ensure data integrity and consistency within the CRM system.
• Utilize CRM features to automate follow-up tasks and schedule appointments.

Lead Follow-up & Nurturing:

• Conduct outbound calls to prospective leads generated through various channels.
• Qualify leads by understanding their needs, preferences, and budget.
• Provide comprehensive information about our products/services to potential customers.
• Schedule appointments and meetings for the sales team as required.
• Maintain a consistent follow-up cadence through calls, emails, and messages to convert leads into customers.
• Re-engage dormant leads and identify new opportunities.

Customer Relationship Management:

• Build and maintain strong, long-lasting customer relationships.
• Address customer inquiries, resolve issues, and provide excellent support in a timely and professional manner.
• Gather customer feedback and relay it to the relevant departments for continuous improvement.
• Ensure customer satisfaction throughout their journey with us.

Sales Support:

• Collaborate closely with the sales team to ensure a seamless transition of qualified leads.
• Assist in preparing sales pitches, presentations, and proposals.
• Achieve daily, weekly, and monthly targets for calls, follow-ups, and lead conversions.
• Stay updated on industry trends and competitor activities.

Job Type: Full-time

Pay: ₹8, ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Experience:

• Telecaller: 2 years (Preferred)

Language:

• English (Required)

Work Location: In person