Customer Care Executive

5 days ago


Gurugram New Delhi, India Expert Staffing Solutions New Delhi Full time ₹ 4,32,000 - ₹ 4,80,000 per year

Job Title: Customer Care Executive

Location: Gurugram

Salary: 36,000 (in-hand) per month + 2,500 monthly attendance bonus

Type: Full-time

Shift: Shift Rotational

Experience: 6 months and fresher

Key Responsibilities:

  • Handle inbound and outbound customer inquiries via phone.
  • Resolve issues related to bookings, cancellations, payments, listings, and disputes.
  • Provide clear, accurate, and prompt information to users.
  • Maintain a positive and professional attitude with customers at all times.
  • Collaborate with internal teams to escalate and follow up on complex issues.

Skills & Qualifications:

  • Excellent communication skills (verbal and written) in English.
  • Strong problem-solving and decision-making abilities.
  • Customer-centric mindset with a positive attitude.
  • Ability to work under pressure and handle high-stress situations calmly.
  • Proficient in basic computer applications and CRM systems.
  • Flexibility to work in rotational shifts, including weekends and holidays.

Perks & Benefits:

  • Performance-based incentives
  • Paid training and career development opportunities


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