
Customer Care Executive
8 hours ago
Job Title: Customer Care Executive
Location: Gurugram
Salary: 36,000 (in-hand) per month + 2,500 monthly attendance bonus
Type: Full-time
Shift: Shift Rotational
Experience: 6 months and fresher
Key Responsibilities:
- Handle inbound and outbound customer inquiries via phone.
- Resolve issues related to bookings, cancellations, payments, listings, and disputes.
- Provide clear, accurate, and prompt information to users.
- Maintain a positive and professional attitude with customers at all times.
- Collaborate with internal teams to escalate and follow up on complex issues.
Skills & Qualifications:
- Excellent communication skills (verbal and written) in English.
- Strong problem-solving and decision-making abilities.
- Customer-centric mindset with a positive attitude.
- Ability to work under pressure and handle high-stress situations calmly.
- Proficient in basic computer applications and CRM systems.
- Flexibility to work in rotational shifts, including weekends and holidays.
Perks & Benefits:
- Performance-based incentives
- Paid training and career development opportunities
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