Lead Site Reliability Engineer

4 days ago

Hyderabad, Telangana, India Opentext Full time US$ 90,000 - US$ 1,20,000 per year

The Opportunity:The role of Site Reliability Engineer is to build solutions to enhance the availability, performance and stability of OpenText services as well as automating away repetitive work.

You are great at:

  • Provide attention to incidents according to Service Level Agreements.
  • Take ownership and accountability for the incident resolution process.
  • Exhibit ownership and accountability for incident resolution in a quality and timely manner.
  • Be the custodian of the application in production and staging, act as a technical liaison between multiple stakeholders to evaluate, maintain, identify issues, and report them to the product/application owner.
  • Establish and maintain a good relationship with team members, Product Development, Customer Service and Sales.
  • Participate in training and information-sharing activities.
  • Act as backup for other team members when necessary.
  • May requires rotating shift work. (2-3 weeks rotation)
  • On-call rotation is required, as 7x24x365 team support is required.

What it takes

  • The ability to understand and maintain Scripting software, expecting proficiency in PowerShell, shell, bash, perl or python
  • Good working knowledge of Windows OS and Linux is nice to have.
  • Experience supporting .Net based applications.
  • Working knowledge in cloud infrastructure (IaaS) such as GCP and AWS
  • Experience with installing, configuring, and operating IIS, Tomcat andApache
  • Working and operational knowledge on Ansible, Terraform, gitops
  • Operational experience with Kubernetes.
  • Expertise in Monitoring distributed systems/applications and knowledge of monitoring tools such as new relic, Dynatrace, Nagios or Zabbix, Prometheus Etc.
  • Strong understanding of ITIL principles, certification is a plus.
  • Experience and knowledge in RDBMS and No-SQL databases such as Oracle, Postgres, MariaDB and Cassandra.
  • Knowledge and familiarity of API gateway such as APIGEE and Oauth 2.0 standard.
  • Diagnosing, resolving problems in high-throughput web applications & network services
  • Expert-level troubleshooting skills across different levels of the solution stack to resolve customer issues within prescribed SLAs.

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