Sales Operations Specialist

Sales Operations Specialist - Copper Business

Roles and Responsibilities

Strategic Roles & Responsibilities

Handle the end-to-end sales backoffice process, including data entry and operations in SAP4HANA and CRM

Implement policies and procedures for contract administration, customer verification, customer onboarding, invoicing, payment, and dispute resolution

Prepare and manage ocean vessel Bill of Lading (BL) documentation and shipment documents

Coordinate with internal and external stakeholders, such as sales, finance, taxation, legal, logistics, and customers, to ensure smooth and timely execution of contracts

Monitor and report on the performance and status of contracts, sales, and revenue, MIS preparation and circulation

Process and manage sales orders, quotes, and invoices, debtor's collection, TDS certificate collection for account TDS credit

Mitigate risks and issues related to contract administration. Maintain records hygiene for all transactions with focus on corporate governance. Perform other administrative tasks as required

Highlight any deviations from standard operating procedures (SOPs) and ensure full compliance with the best practices and industry regulations

Technology and IT Enablement

Perform UAT for new projects / systems, contribute in digital process blueprinting and implementation

Contract Administration

Contract Management:

Accurate and up-to-date contract database in ERP and CRM systems (contract database accuracy rate)
Timely contract renewal and termination management
Compliance with legal and regulatory requirements

Sales Operations

Sales Support:

Prompt and accurate responses to sales and marketing team queries (response time and accuracy rate)
Increased sales team productivity
Reduced contract cycle time

Operational Excellence

Process Improvement:

Process cycle lead time reduction
Improved contract visibility
Minimized financial and reputational risks
Clear and timely communication of contract-related information
Strong relationships with stakeholders

Stake Holders

Internal

Finance, Production, Legal, Taxation, Logistics, IT, Ports, Insurance

External

Customers, Transporters, Laboratories, Surveyors, Vessel Owners, Vessel Agents, Other Service Providers, Governmental Institutions, Consultants

A bachelor's degree in business or commerce
At least 3 years of experience in contract administration and sales support
Strong knowledge of MS Office and ERP systems, especially SAP S/4HANA and CRM
Good communication, negotiation, and problem-solving skills will be added advantage
Ability to work under pressure and meet deadlines

The road to empowerment is the one that guards a country's stride onwards, keeping every hurdle that poses a threat to the constant pace of progress at bay. Yet another milestone in our growth story, is the business of Natural Resources. The scale of our business assures a steady availability of coal, extracted in the most responsible ways, which promises constant supply of power to both urban and rural geographies of India ensuring no hurdles are faced by the citizens in the path to achieving their dreams. The mining industry is considered a major contributor to the growth of the Indian economy. The mining business unit of the Adani group was established in 2007 as the last link in ensuring energy security for India. We are also developing and operating mines in Indonesia and Australia.

In the past few years, we have transformed from a coal trading and importing company to a comprehensive integrated coal management company. We have a diversified trading portfolio and are involved in Coal and Coke trading.