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Deputy General Manager Operations

2 weeks ago

Gurgaon, Haryana, India White Force Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

interested call -

Designation - Deputy General Manager-Operations

Experience required - 5+ years

Core Responsibilities

1. Last Mile Logistics


• Plan and dispatch daily deliveries/pickups across multiple cities


• Monitor live routes via Delivery Management System; intervene to clear bottlenecks before SLAs breach


• Drive on time, first time delivery rate 97 %


• Ensure correct and accurate reporting of inventory movement via registers and inventory management system.

2. Warehouse & Inventory


• Plan and dispatch daily deliveries/pickups across multiple cities


• Monitor live routes via Delivery Management System; intervene to clear bottlenecks before SLAs breach


• Drive on time, first time delivery rate 97 %


• Ensure correct and accurate reporting of inventory movement via registers and inventory management system.

3. People Leadership


• Lead city managers, warehouse managers and supervisors along with ground rangers and technicians


• Set OKRs, coach on ground leadership, roll out weekly productivity huddles


• Build a culture of safety and customer obsession

4. Process Excellence & Cost Control


• Map every hand off, remove waste using Lean/Six Sigma


• Automate dispatch, mobile POD, and WMS scans

5. Quality, Safety & Compliance


• Enforce and create SOPs for packing, handling, and inventory management.


• Ensure 100 % compliance with E way bills, GST, state road permits


• Implement and manage quality control processes to maintain high standards of product and service quality.

6. Data & Reporting


• Own daily operations dashboard - OTIF, utilization, NPS and P&L


• Present monthly insights to CXOs; convert into action plan.

What are we looking for?


• 5 -7 years in operations heavy B2C/B2B logistics, e commerce, rental, or 3PL


• Bachelor's in Engineering/Supply Chain/Operations; MBA/PGDM a plus


• Technical skills: Route optimisation tools, WMS/ERP, data visualisation (Tableau/Power BI), Lean/Six Sigma (Green Belt+), Inventory

Management (Odoo etc)


• Leadership traits: Hands on, data driven, decisive under pressure, excellent stakeholder management.