Senior Operations Leader
3 days ago
Job Description:
Senior Operations Leader – UKI Market (CXM & Media/Creative Practices)
Location: BLR/ Mumbai/Pune (Hybrid/Remote options available)
Reporting Line: Global Head of Operations
Role Type: Full-Time | Internal Mobility Opportunity
DCF – 50
Role Summary
We're looking for a seasoned and strategic operations leader from within our organization to take ownership of operations across the UKI market, spanning both CXM ( including D&T) and Media/Creative practices. This role is pivotal in deepening our engagement with UKI market strengthening relationships with UKI stakeholders, and driving operations excellence across a complex, multi-practice portfolio.
This is a high-impact opportunity for someone who thrives in global environments, understands our internal operating model, and is ready to elevate our UKI operations footprint.
Key Responsibilities
- End-to-End Operations Leadership
- Own operations across CXM, D&T and Media/Creative engagements in UKI
- Drive operational excellence, client satisfaction, and continuous improvement
- Stakeholder Partnership
- Strengthen relationships with UKI market stakeholders and internal business leads
- Act as the operations voice in strategic conversations, translating business needs into operations outcomes
- UKI Engagement & Growth
- Deepen collaboration with UKI teams to scale operations capabilities
- Identify and activate growth opportunities within existing accounts
- Global Team Collaboration
- Partner with global operations teams, including EU-based captives and offshore hubs
- Navigate matrixed structures to align operations goals across geographies
- Governance & Risk Management
- Implement operations governance frameworks and manage escalations proactively
- Ensure compliance with internal standards, client contracts, and EU regulations (e.g., GDPR)
Required Experience & Skills
- Minimum 20 years of operations leadership experience, preferably within CXM, or D&T and/or Media/Creative domains
- Proven success in leading global teams and working with EU captives and shared services
- Strong understanding of UKI market dynamics and stakeholder expectations
- Experience managing multi-practice engagements and navigating complex operations ecosystems
- Excellent communication, influence, and conflict resolution skills across cultures
- Familiarity with internal operations tools, governance models, and reporting frameworks
Preferred Profile
- Currently operating in a senior operations role and looking to expand market ownership
- Strong internal network and ability to mobilize cross-functional teams
- Passionate about client success, operations innovation, and scaling impact across regions
What's in It for You
- Strategic visibility and ownership of a key growth market
- Opportunity to shape operations outcomes and influence global practices
- Career progression within a high-performing, globally connected team
Location:
Bengaluru
Brand:
Dentsu
Time Type:
Full time
Contract Type:
Permanent
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