Senior Operations Leader

23 hours ago

Bengaluru, Karnataka, India dentsu Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description:

Senior Operations Leader – UKI Market (CXM & Media/Creative Practices)
 

Location: BLR/ Mumbai/Pune (Hybrid/Remote options available)
Reporting Line: Global Head of Operations
Role Type: Full-Time | Internal Mobility Opportunity

DCF – 50

Role Summary

We're looking for a seasoned and strategic operations leader from within our organization to take ownership of operations across the UKI market, spanning both CXM ( including D&T) and Media/Creative practices. This role is pivotal in deepening our engagement with UKI market strengthening relationships with UKI stakeholders, and driving operations excellence across a complex, multi-practice portfolio.

This is a high-impact opportunity for someone who thrives in global environments, understands our internal operating model, and is ready to elevate our UKI operations footprint.

Key Responsibilities

  • End-to-End Operations Leadership
    • Own operations across CXM, D&T and Media/Creative engagements in UKI
    • Drive operational excellence, client satisfaction, and continuous improvement
  • Stakeholder Partnership
    • Strengthen relationships with UKI market stakeholders and internal business leads
    • Act as the operations voice in strategic conversations, translating business needs into operations outcomes
  • UKI Engagement & Growth
    • Deepen collaboration with UKI teams to scale operations capabilities
    • Identify and activate growth opportunities within existing accounts
  • Global Team Collaboration
    • Partner with global operations teams, including EU-based captives and offshore hubs
    • Navigate matrixed structures to align operations goals across geographies
  • Governance & Risk Management
    • Implement operations governance frameworks and manage escalations proactively
    • Ensure compliance with internal standards, client contracts, and EU regulations (e.g., GDPR)

Required Experience & Skills

  • Minimum 20 years of operations leadership experience, preferably within CXM, or D&T and/or Media/Creative domains
  • Proven success in leading global teams and working with EU captives and shared services
  • Strong understanding of UKI market dynamics and stakeholder expectations
  • Experience managing multi-practice engagements and navigating complex operations ecosystems
  • Excellent communication, influence, and conflict resolution skills across cultures
  • Familiarity with internal operations tools, governance models, and reporting frameworks

Preferred Profile

  • Currently operating in a senior operations role and looking to expand market ownership
  • Strong internal network and ability to mobilize cross-functional teams
  • Passionate about client success, operations innovation, and scaling impact across regions

What's in It for You

  • Strategic visibility and ownership of a key growth market
  • Opportunity to shape operations outcomes and influence global practices
  • Career progression within a high-performing, globally connected team

Location:

Bengaluru

Brand:

Dentsu

Time Type:

Full time

Contract Type:

Permanent

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