Sales Manager-Credit CARD-Direct Channels

2 weeks ago

Ahmedabad, Gujarat, India Kotak Life Insurance Full time ₹ 1,04,000 - ₹ 1,30,878 per year

About The Role  

VKYC Officer - Thane, Neptune Office 

Job Role 

- To Attend the inbound calls of customers in VKYC and process the queries & requests to customer's satisfaction
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
- Should be open to cross sell (banking product) on customer's call, when required

Job description 

- Graduate
- Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
- Excellent communication skills Verbal & Written
- Flexible to work 24/7 (For Females7AM till 8PM) including Sunday/holidays
- Flexible to get scattered 6 Week Offs in a month with 9hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Note this is not a sales role

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