Senior Systems Support Engineer

2 days ago

Goa, India Bajaj Allianz General Insurance Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Infrastructure Support

  • Visit branches on quarterly basis and on demand.
  • Provide network support, maintenance and hygiene.
  • Promote infrastructure call logging process, tools, follow up with stakeholders.
  • Ensure resolution of calls within TAT.
  • New office setup.

Security And Compliance

  • To Enforce and adhere to organization IT security and compliance requirements.
  • All IT equipment to be complied with security guidelines and to update with latest AV, Security and DLP patches

Web Application Support

  • Promote call logging process for OPUS, Maximus, EzeeTab etc… application issues.
  • Involvement in logging the calls, co-ordination, follow up, escalation management for web application issues for external and internal customers.
  • Visit partner premises on requirement.
  • Quality enforcement in call content and resolution within TAT
  • Guidance and knowledge sharing with end user.

IT Asset Management

  • IT Asset allocation and deallocation to users within defined TAT.
  • Effective and realtime management and update of IT Asset Inventory records and consumables.
  • Regular disposals of scrap.
  • IT Asset Stock management.
  • Audit compliance.
  • Physical verification of inventory, reconciliation and audit compliance of IT Assets.

  • Technical Support

    1 day ago

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