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CRM Executive

2 weeks ago

Saket, India Pllum Legno Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job Responsibilities :

· Act as a single point of contact for customers (dealers, distributors, architects, and international clients).

· Build strong customer relationships by responding promptly to queries and ensuring timely communication.

· Handle order tracking, shipment updates, and after-sales support.

· Manage feedback, complaints, and ensure timely resolution with internal teams.

· Coordinate with production, dispatch, and logistics teams for timely order fulfillment.

· Maintain and track order status from confirmation to delivery and documentation.

· Ensure adherence to agreed delivery timelines and service-level commitments.

· Manage sample dispatches, product catalogues, and technical specifications requests.

· Assist with documentation like commercial invoices, packing lists, Bill of Lading, COO, etc.

· Coordinate with CHA (Customs House Agents), freight forwarders, and export team.

· Track container shipments and keep customers informed.

· Maintain accurate customer databases in CRM software (e.g., Zoho, Salesforce, or ERP).

· Generate reports on customer activity, sales pipeline, order delays, and service issues.

· Monitor customer satisfaction metrics and prepare performance dashboards.

Education Qualification

· Bachelor's Degree in Business, Commerce, or related field (MBA preferred).

· 2–6 years of experience in customer relationship/client servicing, preferably in laminates/plywood/wood products industry.

· Exposure to international trade and export documentation.

· Proficiency in MS Office (Excel, Word), CRM tools, and ERP systems.

· Strong written and verbal communication skills in English (Hindi and regional languages are a plus).

· High attention to detail, multitasking ability, and a customer-centric attitude.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus

Work Location: In person