Program Manager

7 days ago

Delhi, Delhi, India Pinnacle Growth Consulting (PGC) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About the Program

Patanjali is building a religious & wellness travel platform—starting with Char Dham and expanding to other Indian pilgrimage circuits and international corridors. The platform integrates bookings, vendor ecosystems (stay, transport, rituals, wellness/ayurveda), payments, and CRM, with a strong focus on CX, reliability, and scale.

Role Summary

You will
own end-to-end delivery
across product, vendors, and marketing—serving as the
single point of accountability
for milestones, budget, risks, and stakeholder alignment. You'll turn business goals into
clear requirements, acceptance criteria, and data definitions
, and run a tight governance cadence (SteerCo/PMO) to drive timely, quality releases.

What You'll OwnDelivery & Governance

  • Build and run the
    master plan & critical path
    , aligning product, engineering, data, CX/BPO, and vendor tracks.
  • Milestone, budget & risk governance
    with a live RAID log (Risks, Assumptions, Issues, Dependencies).
  • Decision facilitation & change control
    ; keep
    P1 decision latency ≤ 3 business days
    .
  • Lead
    cross-functional cadence
    : Stand-ups, triage, PMO, and SteerCo; ensure crisp, decision-oriented forums.
  • Dependency management
    across PGC and internal teams; unblock proactively.

Requirements, Quality & Cutover

  • Drive
    BRDs and user stories
    with
    MoSCoW (Must/Should/Could) tagging
    ; maintain
    traceability
    : Objective → Requirement → Test → KPI.
  • Validate
    process maps
    and
    information architecture (IA)
    ; align UX flows with acceptance criteria.
  • Define
    acceptance criteria/UAT cases
    ; run UAT readiness, defect triage rules, and
    go/no-go
    gates.
  • Prepare
    cutover checklists
    and oversee hypercare for each release.

Data, Telemetry & Reporting

  • Define
    event taxonomy
    and reporting specs (e.g., GA4/Mixpanel/BI); ensure KPI instrumentation at source.
  • Maintain
    reporting dashboards
    for milestones, budget, risks, and product KPIs; ensure data hygiene.

Day Success Plan

30 Days

  • Program
    kick-off
    , finalize
    RACI
    , and publish
    governance calendar
    (PMO/SteerCo).
  • RAID v1
    and
    BRD/IA sign-off path
    approved.
  • Requirements:
    Core flows + acceptance criteria v0
    ;
    data/event taxonomy v0
    .

60 Days

  • Alpha plan locked
    ;
    integration & test plans baselined
    ; vendor workstream interlocks in place.
  • Requirements:
    Freeze BRD/IA v1
    , refine edge cases;
    UAT scenarios v0.8
    .

90 Days

  • Beta readiness
    achieved;
    UAT plan
    and
    cutover checklist
    agreed;
    go/no-go criteria frozen
    .
  • Support Alpha/Beta execution; run
    defect triage
    and finalize
    UAT sign-off package
    .

Success Metrics (KPIs)

Delivery & Governance

  • On-time milestones ≥ 90% (monthly)
  • Budget variance ≤ ±5% (monthly)
  • Risk closure SLA ≥ 80%
    within agreed TAT
  • Decision latency ≤ 3 business days
    for P1 items
  • Change requests accepted ≤ 10% of scope/quarter

Requirements & Quality

  • BRD/IA sign-off on time (green)
  • Requirements defects escaping to UAT ≤ 5 per release
  • Stakeholder sign-off cycle ≤ 2 iterations
  • Traceability coverage = 100% for MVP scope

Tools & Craft

  • Planning/PMO: Jira, Confluence, MS Project/Smartsheet, Google Workspace.
  • Design/IA: Figma, , BPMN tools.
  • Quality: TestRail/Zephyr, basic Postman/Swagger/OpenAPI literacy.
  • Data: GA4/Mixpanel/Amplitude; BI tools; comfort reading SQL-backed dashboards.
  • Documentation: Clean specs, decision logs, and release notes.

Ways of Working

  • Onsite
    at Haridwar with vendor and partner engagements as needed.
  • Write-it-down culture: clear specs, decisions, and follow-through.
  • Bias for outcomes over activity; escalate early, de-risk continuously.

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